
Adyen offers a full payments stack: online checkout components (Drop-in / Web Components), unified API for all payment methods, Terminal APIs and managed POS terminals, payouts, issuing and acquiring capabilities in many regions, and built-in risk management (RevenueProtect) with machine learning. Developers get access to official SDKs and example code on GitHub and a full API explorer / sandbox for testing. Merchants can process cards, process payments through local methods (SEPA, Klarna, Alipay, etc.), mobile wallets, and configure settlement and payout schedules. As far as strengths go, Adyen has consolidated global coverage (one platform for online + in-store), transparent Interchange++ pricing (detailed transaction-level visibility), advanced risk tools (RevenueProtect), strong developer tooling and enterprise support/SLA options. As far as weaknesses go, Adyen is optimized for mid-to-large merchants. There onboarding and contracting can be more involved than plug-and-play providers and unfortunately some public merchant reviews (Trustpilot/BBB) cite issues with account support, unexpected holds or payout/billing disputes; pricing and settlement terms are often negotiated and can be complex for very small or low-volume merchants.
Adyen is a global, enterprise-grade payments platform that unifies acquiring, processing, routing and risk management into a single stack for merchants with international and omnichannel needs.
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Based on 431 reviews across 2 rating platforms
Adyen’s Trustpilot page contains many negative reviews. Customers shared frustration with several parts of the company’s service, often mentioning problems with payments, unexpected fees, and difficulties getting refunds. Many also criticized the company’s customer support, describing it as hard to reach, unhelpful, and slow to respond.
Many merchant reviews are positive, praising Adyen's transparency and developer tools. Some reviews mention difficulty using the platform.
Recurring monthly account fee
One-time account setup and onboarding fee
Annual PCI DSS compliance and security fee
Monthly account statement and reporting fee
Per-incident chargeback dispute fee
Fee for canceling before contract end
Regular deposit schedule to your bank account
Faster deposit option (may have additional fees)
Minimum balance required before payout
Required commitment period
None for main merchant contracts. Specific services have specific commitment.s that renew automatically
How to terminate your account
Send a formal written notice of termination to Adyen, adhering to the contact method specified in your agreement (e.g., via the Customer Area, email, or post) that specifies the date you want the agreement to end
Payment Card Industry Data Security Standard compliance level
PCI Level 1 certified (highest level)
Fraud detection and prevention tools
RevenueProtect and other risk & 3D-Secure tools
Encryption standards for data at rest and in transit
Supported
Replace sensitive card data with secure tokens
Compatible shopping cart and online store platforms
Sync transactions with your accounting tools
Connect with customer relationship management platforms
Additional third-party integrations and tools
Manage recurring subscriptions and billing cycles
Create and send professional invoices
Accept payments manually via web interface
Automated recurring payment processing
Accept and process multiple currencies
Many users rate Adyen's support positively for larger/enterprise merchants. There are also remarks about difficulty getting access to support especially when things go wrong. Smaller merchants report that support is slower, or less tailored.
Estimate your monthly costs
This calculator provides an estimate based on available pricing information. Actual costs may vary. Contact Adyen for a personalized quote.
2006
Rokin 49, 1012 KK Amsterdam, The Netherlands
4,300–4,600