Fiserv (Carat)
Payment Processor
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5 min read
TL;DR
Carat is the global commerce platform from Fiserv that orchestrates payments and experiences for the world's largest businesses, enabling leading brands to unify their commerce, optimize transactions, and imagine and realize new ways to engage with customers. The platform covers payment acceptance across all channels (in-person, online, mobile), payment optimization (higher approval rates, lower costs), global acquiring across 30+ countries, omnichannel data intelligence and reporting, digital payouts and disbursements, and a connected ecosystem of 30+ pre-certified third-party integrations. At the center is Commerce Hub (a single entry point through which clients can access solutions that optimize commerce flows, enable new experiences, and connect to third-party providers). Carat also offers innovative vertical-specific solutions, including a Delivery Optimization system connecting enterprises to 40+ delivery providers via a single API, and embedded finance capabilities for PayFacs, ISVs, and marketplaces.
The platform's strengths are its extraordinary scale and technical depth. Carat operates as a modular ecosystem, allowing clients to pick and choose components based on their specific needs. It supports Fiserv's own STAR and Accel debit networks for direct routing, multi-currency support across global markets, and enterprise-grade security with world-class encryption and tokenization. Carat clients include some of the world's most recognizable brands, including Microsoft, Google, Walmart, and ExxonMobil.
The weaknesses are pricing opacity, implementation complexity, and a customer support culture that falls short of the platform's technical promise. All pricing requires custom negotiation. Most of the information disclosed about Carat on the Fiserv website consists of empty marketing fluff rather than concrete, detailed information about what Carat can do. At the Fiserv parent level, merchants report continued unauthorized charges after account closure, funds held without explanation, and inability to reach relevant personnel for resolution. Better Business Bureau Small to mid-size businesses who find themselves on the Fiserv/Carat platform through acquisitions or resellers typically experience the worst service.
About
Carat from Fiserv is an enterprise-grade global commerce platform that orchestrates omnichannel payments, data intelligence, and customer experience solutions for the world's largest businesses, but hampered by opaque pricing, complex contracting, and a widespread customer service reputation that does not match its technological ambitions.
Products & Services
No products or services information available.
Platform Ratings
Aggregated Trust Score
Based on 1,456 reviews across 3 rating platforms
2.5
out of 5
Overall Rating
Better Business Bureau
127 reviews
Reviewer Notes
Reviews describe intentionally difficult-to-read monthly statements, $500 cancellation fees, fund holds lasting weeks, unauthorized charges after account closure, and account managers who do not respond to emails or calls. Fiserv responds to all complaints.
Trustpilot
1,315 reviews
Reviewer Notes
Reviews describe dreadful customer service, unresponsive complaint handling, equipment leasing practices where merchants were not told they could buy equipment (leading to expensive multi-year leases), and continued charges after cancellation.
G2
14 reviews
Reviewer Notes
Mixed; enterprise reviewers acknowledge Fiserv's global reach and scale; complaints focus on high pricing and customer service quality.
Processing Rates
Online Transactions
Card-not-present, e-commerce, and online payments
Not publicly disclosed
Per transaction
In-Person Transactions
Card-present retail and point-of-sale transactions
Not publicly disclosed
Per transaction
Keyed Transactions
Manually entered card-not-present transactions
Not publicly disclosed
Per transaction
International Transactions
Cross-border and foreign currency transactions
Not publicly disclosed
Per transaction
Fees
Monthly Fee
Not publicly disclosed
Recurring monthly account fee
Setup Fee
Not publicly disclosed
One-time account setup and onboarding fee
PCI Compliance Fee
Not publicly disclosed
Annual PCI DSS compliance and security fee
Statement Fee
Not publicly disclosed
Monthly account statement and reporting fee
Chargeback Fee
Not publicly disclosed
Per-incident chargeback dispute fee
Early Termination Fee
ETFs have been reported at $500 or higher
Fee for canceling before contract end
Payouts
Standard Payout Time
Typically next business day for enterprise clients; varies by contract
Regular deposit schedule to your bank account
Expedited Payout Time
Available via expedited funding options
Faster deposit option (may have additional fees)
Minimum Payout Amount
Not publicly disclosed
Minimum balance required before payout
Contract Terms
Contract Length
Required commitment period
Multi-year
Cancellation Process
How to terminate your account
Specific terms are not publicly disclosed and are negotiated individually. Multiple BBB complaints document merchants being charged months after account closure and extreme difficulty completing the cancellation process.
Security & Compliance
PCI Compliance
Payment Card Industry Data Security Standard compliance level
PCI Level 1 certified (highest level)
Fraud Prevention
Fraud detection and prevention tools
Real-time transaction scoring, behavior analysis, chargeback protection tools; proprietary risk management
Data Encryption
Encryption standards for data at rest and in transit
End-to-end encryption
Tokenization
Supported
Replace sensitive card data with secure tokens
Accepted Payment Types
Credit & Debit Cards
Visa
Mastercard
American Express
Discover
UnionPay
JCB
All major global card networks
Digital Wallets
Google Pay
Apple Pay
Samsung Pay
Amazon Pay
Bank Transfers
ACH
Pay by Bank (account-to-account payments)
Alternative Payment Methods
Regional digital wallets
Buy Now Pay Later (BNPL)
Gift cards
Prepaid cards
Digital disbursements
Local payment schemes per market
Integrations
E-commerce Platforms
Compatible shopping cart and online store platforms
Magento (Adobe Commerce)Shopify
2 integrations available
Accounting Software
Sync transactions with your accounting tools
OracleSAP
2 integrations available
Other Integrations
Additional third-party integrations and tools
Bringg (delivery management)Jscrambler (PCI Compliance)Alexa (voice commerce)
3 integrations available
Special Features
Subscription Management
Manage recurring subscriptions and billing cycles
Supported
Invoicing
Create and send professional invoices
Supported
Marketplace Tools
Multi-vendor marketplace functionality
Supported
Virtual Terminal
Accept payments manually via web interface
Supported
Recurring Billing
Automated recurring payment processing
Supported
Multi-Currency Support
Accept and process multiple currencies
Supported
Legal Actions
Cardconnect v Shift4
The case was ultimately settled in late 2022; the terms remain confidential.
Following its 2019 acquisition of First Data, Fiserv inherited a significant legal dispute between its subsidiary CardConnect and rival payments company Shift4. The lawsuit included allegations of breach of contract and lasted for several years.
Employee Reviews & Sales Practices
3/5
Overall Employee Rating
Based on 10599 employee reviews
Sources
https://www.glassdoor.com/Reviews/Fiserv-Reviews-E1384.htm
Summary
Positive employee feedback highlights good work-life balance, good pay and benefits, subject matter expertise among colleagues, and flexible work arrangements. Negative feedback describes constant layoffs driven by quarterly performance pressure, political internal culture, management turnover, surveillance software installed to monitor productivity, and a sense that the company has lost its culture following the First Data merger.
Support & Contact
Support Types
Quality Assessment
Customer support at Fiserv/Carat is widely criticized in merchant reviews — common complaints include fund holds lasting weeks with no analyst communication, account managers who ignore emails and calls, and merchants being told to email a general support address with case numbers rather than getting direct resolution. Enterprise clients with dedicated relationship managers report a substantially better experience than those accessing support through standard channels.
Fiserv (Carat) Pricing Calculator
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Number of Transactions200