Global Payments
Payment Processor
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4 min read
TL;DR
Global Payments offers one of the most comprehensive suites of payment technology in the world. For face-to-face payments, it offers smart terminals (PAX A920Pro, A77), mobile mPOS, and cloud-based EPOS systems. For online and MOTO transactions, its eCommerce Gateway provides hosted checkout pages, API integrations, Pay by Link, and a Virtual Terminal, with Apple Pay and Google Pay built in. Beyond merchant acquiring, the company offers vertical-market software for healthcare, restaurants, retail, education, and more. Card schemes supported include Visa, Mastercard, American Express, Diners/Discover, JCB, and UnionPay.
The company's strengths lie in its global infrastructure, enterprise-grade technology, and ability to serve multinational corporations needing payment solutions across dozens of markets simultaneously. Global Payments' is one of the largest payment acquirers on the planet. Global Payments' vertical software through subsidiaries like ACTIVE Network, Heartland, and OpenEdge (Global Payments Integrated) is particularly deep for specific industries.
The company's primary weaknesses from a merchant perspective are severe. No pricing is disclosed publicly; merchants sign standard three-year contracts with early termination fees; and customer support is widely documented as poor post-sale. Merchant complaints frequently describe fee increases from 4% to 8% without notification, per-transaction fees of $1.12 (approximately ten times the standard), and fees like a $529.95 "Infrastructure Upgrade Fee" or $200/month PCI non-compliance fees. These practices, combined with a complex and fragmented sales approach using both in-house staff and ISOs, create a highly inconsistent experience.
About
Global Payments Inc. is a Fortune 500 payments technology behemoth, processing trillions of dollars annually across 38 countries, offering massive scale and enterprise capabilities, but consistently criticized by small and mid-size merchants for opaque pricing, hidden fees, rigid contracts, poor customer support, and a significant history of legal actions.
Products & Services
No products or services information available.
Platform Ratings
Aggregated Trust Score
Based on 4,442 reviews across 3 rating platforms
3.3
out of 5
Overall Rating
Better Business Bureau
84 reviews
Reviewer Notes
Reviews describe excessive hidden fees (Infrastructure Upgrade Fees, PCI non-compliance fees up to $200/month, Annual Reporting Fees of $499), fee increases without adequate notice, misrouted funds, account closures with funds held, difficulty canceling service, and extreme hold times on support calls.
Trustpilot
4,353 reviews
Reviewer Notes
The Trustpilot profile is split between regional entities. Many positive US reviews appear to have been submitted at the request of the merchant's sales agent right after account setup. Long-term merchants frequently report 1-star experiences once fees compound.
G2
5 reviews
Reviewer Notes
G2 reviews note that fees are higher than competitors and that Global Payments may encounter country-specific regulatory challenges for international merchants. Reviews acknowledge it works but flag cost concerns.
Processing Rates
Online Transactions
Card-not-present, e-commerce, and online payments
Not publicly disclosed
Per transaction
In-Person Transactions
Card-present retail and point-of-sale transactions
Not publicly disclosed
Per transaction
Keyed Transactions
Manually entered card-not-present transactions
Not publicly disclosed
Per transaction
International Transactions
Cross-border and foreign currency transactions
Not publicly disclosed
Per transaction
Fees
Monthly Fee
Not publicly disclosed
Recurring monthly account fee
Setup Fee
Not publicly disclosed
One-time account setup and onboarding fee
PCI Compliance Fee
p to $125/month PCI non-compliance fee — well above industry standard
Annual PCI DSS compliance and security fee
Statement Fee
Charged monthly (amount varies by contract)
Monthly account statement and reporting fee
Chargeback Fee
Non-refundable; amount varies by contract
Per-incident chargeback dispute fee
Early Termination Fee
Up to $500 USD; some contracts include liquidated damages clauses for higher penalties
Fee for canceling before contract end
Payouts
Standard Payout Time
Typically next business day; varies by contract
Regular deposit schedule to your bank account
Expedited Payout Time
Not publicly specified
Faster deposit option (may have additional fees)
Minimum Payout Amount
Not publicly disclosed
Minimum balance required before payout
Contract Terms
Contract Length
Required commitment period
Contracts carry a three-year initial term with an automatic renewal clause extending the contract for one-year periods after that
Security & Compliance
PCI Compliance
Payment Card Industry Data Security Standard compliance level
PCI Level 1 certified (highest level)
Fraud Prevention
Fraud detection and prevention tools
AI-powered fraud detection, 3D Secure, real-time monitoring, velocity checks
Data Encryption
Encryption standards for data at rest and in transit
End-to-end encryption (point-to-point encryption available)
Tokenization
Supported
Replace sensitive card data with secure tokens
Accepted Payment Types
Credit & Debit Cards
Visa
Mastercard
American Express
Diners Club
Discover
JCB
UnionPay
Digital Wallets
Apple Pay
Google Pay
Various regional digital wallets
Bank Transfers
ACH
EFT
Alternative Payment Methods
Buy Now Pay Later (via integrations)
Various country-specific payment methods
Integrations
E-commerce Platforms
Compatible shopping cart and online store platforms
ShopifyWooCommerceMagentoBigCommerce
4 integrations available
Accounting Software
Sync transactions with your accounting tools
QuickBooksXeroSage
3 integrations available
CRM Systems
Connect with customer relationship management platforms
Salesforce (via API)Industry-specific CRMs through vertical software
2 integrations available
Other Integrations
Additional third-party integrations and tools
OracleSAPHundreds of vertical-specific software platforms across healthcare, restaurants, hospitality, and retail
3 integrations available
Special Features
Subscription Management
Manage recurring subscriptions and billing cycles
Supported
Invoicing
Create and send professional invoices
Supported
Marketplace Tools
Multi-vendor marketplace functionality
Supported
Virtual Terminal
Accept payments manually via web interface
Supported
Recurring Billing
Automated recurring payment processing
Supported
Multi-Currency Support
Accept and process multiple currencies
Supported
Legal Actions
2012 Data Breach
Affected 1.5 million credit and debit card numbers, costing the company approximately $100 million.
2019 Class Action — Fraudulent Student Loan Fees
Settled for $600,000.
Alleged hidden charges added to loan payments; settled for $600,000.
2019 Jury Award — Frontline Processing Corp
A jury awarded $135 million to Frontline in a breach-of-contract lawsuit alleging Global Payments violated a merchant-service agreement.
Willingham v. Global Payments
Class action over a data breach compromising personal information.
Active Network Investor Lawsuit
settled for $3.6 million in June 2024
Alleged false and misleading statements about subsidiary practices; settled for $3.6 million.
FP Omni Technologies v. TSYS
TSYS, a company that has since merged with Global Payemnts lawsuit allegedly misrepresented its ability to process cannabis transactions in this $500 million lawsuit.
Fiduciary Duty Investigation
Law firm investigation into officers and directors for potential fiduciary duty breaches.
Employee Reviews & Sales Practices
3.5/5
Overall Employee Rating
Based on 1640 employee reviews
Sources
https://www.glassdoor.com/Reviews/Global-Payments-Reviews-E13140.htm
Summary
Positive employee feedback highlights great colleagues, good benefits, competitive pay, and interesting work in payments technology. Negative feedback describes frequent layoffs (RIFs), CEO Cameron Bready's return-to-office mandates for employees who had been remote for years, constant organizational change, and feelings of leadership being disconnected from day-to-day realities. One employee review describes the company as "ethically questionable" in its merchant pricing practices, noting that everything is technically legal but merchants face "ATROCIOUS rates" with sneaky communication.
Support & Contact
Support Types
chatkbvideoonsite
Quality Assessment
Global Payments' post-sale customer support receives consistently poor reviews from small and mid-size merchants. Merchants report spending full days on hold only to be disconnected, waiting months to cancel unused equipment, and being unable to reach a live person for billing disputes. Clients with dedicated account managers report a better experience. The mismatch between sales promises and post-onboarding support quality is one of the most frequently cited complaints.
Global Payments Pricing Calculator
Estimate your monthly costs
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