CoinGate Review

CoinGate is a crypto payment gateway run from Vilnius, Lithuania, by UAB Decentralized. The company was registered in 2014 as UAB Virtualios Valiutos and began trading in 2015. Customers pay in crypto at checkout, and the merchant settles in euros, pounds, US dollars, a stablecoin or crypto. On 16 December 2025 the Bank of Lithuania authorised it as a crypto-asset service provider under the EU's MiCA regulation and licensed it as a payment institution. As of October 2026 the Standard plan charges 1% per payment with no monthly or setup fee. Crypto and SEPA withdrawals are free, with a 50 EUR minimum withdrawal, and SWIFT withdrawals cost 0.50% with a 50 EUR minimum fee. Automatic settlement runs weekly. Enterprise pricing is negotiated by volume. CoinGate's own pricing policy says the exchange rate on a payment includes a risk margin on top of the 1% fee, and it does not publish the size of that margin. Merchants must be based in a country on CoinGate's supported list, and that list does not include the United States. Trustpilot withholds CoinGate's rating for a breach of its guidelines and says it has removed fake reviews from the profile. Recent one-star reviews there describe payments held for compliance checks.

Estimated annual cost at three realistic processing volumes, using CoinGate’s published online rate plus monthly fees. Real costs vary with average transaction size, chargeback rate, and any negotiated terms.

What CoinGate is

CoinGate is a crypto payment gateway for businesses. A merchant creates an order in its own currency. The shopper pays in a supported crypto-asset on CoinGate's hosted payment page, or to a permanent deposit address, and CoinGate credits the merchant's account in the currency the merchant chose. That can be euros, pounds or US dollars, the USDC or EURC stablecoins, or bitcoin, litecoin, ether, bitcoin cash, dogecoin or solana. As of October 2026 its supported-currencies page lists Bitcoin (including Lightning), Ethereum, Litecoin, Bitcoin Cash, XRP, TRON, Dogecoin, BNB, Polygon, Solana, USDC and EURC for merchant payments, across networks including Arbitrum, Base and Optimism. USDT is missing. CoinGate says it moved to USDC as its supported stablecoin and discontinued USDT after MiCA came in, which matters if your customers mostly pay in USDT.

Around checkout it sells crypto invoicing, payouts to third parties, a multi-currency account with custody and exchange, and refunds in crypto. It also runs consumer pages where individuals can buy and sell crypto. Those trades are provided by the partners Transak and Simplex, and the gift cards on the site are sold by a separate company, Rewards Distributed UAB, which CoinGate says is not a regulated financial services provider. CoinGate says it has processed more than 7 million payments since it started, including 1.4 million in 2025. Customers it names on its site include Hostinger, NordVPN and Cherry Servers.

Ownership, history and licences

CoinGate is operated by UAB Decentralized, a Lithuanian private company based in Vilnius. The Bank of Lithuania's register gives its address as Lvivo g. 37, while the General Terms still name A. Goštauto g. 8. According to CoinGate's own history, the founders registered the company in 2014 as UAB Virtualios Valiutos, launched operations in 2015 with a three-person team, and renamed it UAB Decentralized in 2020. The company is not listed on a stock exchange. The Lithuanian law firm Cobalt, which advised on the licence application, says the shareholders and managers are all Lithuanian and that the company employs more than 50 people. We found no published investor or parent company.

The Bank of Lithuania's register lists two authorisations for UAB Decentralized, both valid from 16 December 2025. One is a crypto-asset service provider licence under the EU Markets in Crypto-Assets Regulation (MiCA), number LB002323. It covers custody, exchange of crypto-assets for funds and for other crypto-assets, and transfers on clients' behalf. The other is a payment institution licence, number LB002324, which CoinGate says covers transfer services for electronic money tokens. A MiCA authorisation from one EU member state can be used across the EU. It does not make CoinGate's balances bank deposits, though. The General Terms state that balances earn no interest and carry no deposit insurance. They also say client crypto-assets are held separately from CoinGate's own and are out of reach of its creditors if it becomes insolvent.

Why we list CoinGate as a payment facilitator

CoinGate holds the merchant relationship directly. A business signs up to CoinGate's own General Terms and Special Terms for payment processing. CoinGate onboards and verifies it, and CoinGate collects the shopper's crypto 'exclusively for You and on Your behalf', converts it under its own licence, and pays out to the merchant. There is no separate acquirer or ISO in the contract. CoinGate is not a merchant of record: its terms say the sale is between the merchant and the shopper, and that CoinGate is not party to it. That is the facilitator position in our taxonomy.

What it costs

CoinGate publishes two plans in euros. Its pricing page does not mention VAT.

• Payment processing: 1% per transaction on Standard, with no monthly or setup fee, as of October 2026. Enterprise rates are custom and volume-based.
• Exchange-rate margin: CoinGate's Commercial Policy (version 1, dated 7 January 2026) says that for payment processing it 'adds a risk margin and a 1 percent merchant fee'. The size of the margin is not published.
• Automatic conversion at checkout: no separate exchange fee. Manual conversions between balances cost 1%.
• Withdrawals: crypto and SEPA free, with a 50 EUR minimum withdrawal. SWIFT, which carries USD and GBP, costs 0.50% with a 50 EUR minimum fee.
• Crypto payouts to third parties: 0.50 EUR + 0.5%, or 0.50 EUR + 1.5% with conversion.
• Refunds: 0.25 EUR + 0.1%, with the 0.1% applying only when the refunded currency differs from the currency the refund is issued in.
• Deposits: free. Blockchain network fees are paid by whoever sends the transaction: the shopper when paying, the merchant when sending a payout.

As an illustration, a euro-banking merchant taking 20,000 EUR a month in crypto and settling to EUR would pay 200 EUR in processing fees and nothing to withdraw by SEPA, plus whatever the undisclosed rate margin costs. The same merchant settling in US dollars and withdrawing weekly by SWIFT would pay a further 50 EUR minimum fee on each withdrawal, since 0.50% only exceeds 50 EUR on withdrawals above 10,000 EUR. That could come to roughly 200 EUR more a month, which is why CoinGate itself advises batching SWIFT withdrawals. The Commercial Policy sets a standard limit of 100,000 EUR per payment-processing transaction, adjusted by client risk profile.

Settlement, holds and payouts

A payment counts as complete once the shopper's crypto, or the converted amount, is credited to the merchant's CoinGate balance. CoinGate says that takes seconds on Lightning and minutes on most networks. Getting money to a bank is a separate step. The pricing page lists automatic settlement as weekly on Standard and 'Weekly / on-request' on Enterprise, and its FAQ says faster schedules can be arranged for Enterprise clients. Set a settlement currency before your first sale. CoinGate's own blog says that unless one is specified, orders settle in USDC, so a merchant who skips the setting ends up holding a dollar stablecoin. The Special Terms let CoinGate delay, suspend or cancel transactions it suspects breach its terms, and delay crediting while it investigates. A merchant that tells a shopper a payment has arrived before CoinGate has credited it does so at its own risk, because CoinGate is not obliged to complete a transaction it is entitled to hold.

Contract terms and the fine print

There is no fixed term or termination fee. Either side can close the account on 30 days' notice, and CoinGate can suspend or close it immediately for reasons including a legal requirement, suspected money laundering, a payer who is not the recipient of the goods, missing documents, or a risk profile it no longer accepts. Two fees in the terms deserve attention. If a shopper's payment cannot be completed or is suspended for compliance reasons, an administrative fee of 1% a day accrues. It is waived if the refund is claimed and any information CoinGate requests is supplied within 100 days, and after 100 days nothing is left to refund. A dormant account, meaning one with no transactions for 12 months whose owner has also ignored due-diligence requests for six months, can be charged 2% of its balance a week, with a minimum of 10 EUR, until the balance is gone. Merchants must also show shoppers CoinGate's standard purchaser disclaimer, unmodified, before payment. The terms are governed by Lithuanian law, with disputes going to the Vilnius courts.

The prohibited-business list excludes unlicensed financial services, unregulated crypto exchanges, gambling without a valid authorisation, adult content without age verification, weapons, unauthorised pharmaceuticals, spyware, and token sales or NFT transactions without CoinGate's written consent. Licensed gambling and age-verified adult businesses are therefore not excluded outright. Many of the customers CoinGate features sell VPNs, proxies, hosting and gaming credits.

Reputation and complaints

As of 24 October 2026, Trustpilot shows no TrustScore for CoinGate. It says the rating is unavailable because of a breach of its guidelines and that it has removed a number of fake reviews for the company. The profile has 1,770 reviews, 210 of them in the past 12 months. Sixty percent are five-star and 30% are one-star, so opinion is sharply split. Reviewers include both merchants and shoppers paying merchants' invoices. Recent one-star reviews describe payments frozen for compliance checks, refunds taking weeks, identity checks requested only after payment, and slow, templated support. CoinGate replies to most of them, generally citing anti-money-laundering and sanctions obligations. Several of these complaints come from shoppers rather than merchants, but a shopper whose payment is held is still the merchant's customer. Our searches found no lawsuit or regulatory enforcement action naming CoinGate or UAB Decentralized.

Support

Standard accounts get email support, a self-service dashboard and developer documentation, with a sandbox and a public GitHub repository. Enterprise accounts add a dedicated account manager, dedicated technical support and a branded checkout. CoinGate does not publish phone support or support hours on its pricing page.

Who should use CoinGate

CoinGate suits a business based in the EU, the UK or another supported country that wants to add crypto as a checkout option without holding crypto. It is especially suited to digital-services sellers whose customers already pay in crypto, and to merchants who bank in euros and can take free SEPA withdrawals. It is a poor fit for US-based merchants, which its supported-countries list excludes. It also suits merchants who need settlement faster than weekly less well, unless they negotiate Enterprise terms, and merchants whose customers want to pay in USDT. Before committing volume, compare the rate CoinGate quotes at checkout with a market rate to see what the risk margin costs. Set your settlement currency deliberately, and if you settle in USD or GBP, batch your withdrawals to avoid repeated 50 EUR SWIFT minimums.