Easebuzz Review

Easebuzz is a payment aggregator based in Pune, India. It sells an online payment gateway (UPI, cards, netbanking, wallets, EMI and pay-later), payment links, subscriptions and eNACH, split payments, virtual-account collections, payouts, card terminals, UPI soundboxes and cross-border collections, alongside sector software for schools, housing societies, temples, real estate and lenders. The operating company, Easebuzz Private Limited, was incorporated in December 2014 and launched its service in 2016. The Reserve Bank of India's list of authorised payment system operators shows it holding payment aggregator authorisation for online payments (dated 10 February 2025), plus physical and inward-and-outward cross-border payments. Easebuzz is for Indian businesses only: merchants are settled in rupees, including on foreign payments. It publishes no per-transaction rates. Its pricing page says pricing is customised and shared by email after you sign the agreement. GST is charged on its fees. The pricing page promises settlement one working day after the transaction, but the published terms allow up to three working days. Easebuzz reports ₹723 crore of FY26 revenue and a ₹11.15 crore profit after tax, more than 3 lakh merchants and close to US$50 billion in annual payment volume, and says it has been profitable every year. Its Trustpilot profile is small and mostly negative, and merchant accounts on its platform have been caught up in two fraud investigations, an Enforcement Directorate funds freeze in 2022 and a Delhi Police probe in 2024, neither of which has produced a finding against Easebuzz that we could find.

What Easebuzz is

Easebuzz is an Indian payment aggregator run by Easebuzz Private Limited, which is registered in Wakad, Pune. Company records give its incorporation date as 23 December 2014, and its corporate identity number carries the 2014 year and Pune registration. Easebuzz's own About page says it was founded in 2014 and launched operations in 2016. It is led by Rohit Prasad, managing director and CEO, and Amit Kumar, CTO and director. Easebuzz's April 2025 funding release calls Prasad its founder, and an investor quoted in it says it "backed Rohit and Amit". It is privately held. In April 2025 it raised US$30 million in a Series A round, a mix of new and secondary shares, led by Bessemer Venture Partners, with existing investors 8i Ventures and Varanium Capital. Those are investors, not owners of a controlling stake that we could verify.

According to the timeline on its About page, Easebuzz launched in 2016 with payment links, a webstore and a payment gateway. It now sells a full gateway, recurring payments, split settlements, virtual accounts, payouts, card terminals and UPI soundboxes, cross-border collections, and a set of industry-specific software products. Its July 2026 results release reports FY26 revenue of ₹723 crore, up from ₹659 crore in FY25, and a profit after tax of ₹11.15 crore, down from the ₹19 crore FY25 profit it reported in November 2025. Its releases give slightly different FY25 revenue figures (₹650, ₹656 and ₹659 crore). It also reports annual payment volume of nearly US$50 billion, more than 3 lakh business customers and over 3 million transactions a day. These are the company's own figures.

Licensing and who holds your merchant agreement

You contract with Easebuzz Private Limited, not with a bank. Easebuzz operates as a payment aggregator under the Payment and Settlement Systems Act, 2007. Customer payments are routed through acquiring banks into an escrow account held at a bank, and Easebuzz directs the settlements from that account to you. The RBI's list of authorised payment system operators shows Easebuzz with an online payment aggregator authorisation dated 10 February 2025 (Easebuzz announced it on 11 February), plus physical (PA-P) and inward-and-outward cross-border (PA-CB) authorisations, which it announced in November 2025. A separate RBI status table, as of 16 October 2026, lists a further Easebuzz application, to issue prepaid payment instruments, as under process. Easebuzz cannot operate that product until it is authorised.

Pricing: nothing is published

Rates are quoted per account. As of October 2026, Easebuzz's pricing page lists no rate for cards, UPI, netbanking, wallets, EMI, international cards, payouts or terminals. It says Easebuzz offers customised pricing, that all collection products come at the same price with no extra charges, and that higher-volume merchants can negotiate custom pricing. The sign-up steps it describes are: verify your email and phone, upload KYC documents, take a call from a business representative about your business model, then sign the agreement. Only then, in the page's words, is pricing "transparently shared over your registered email ID".

The Terms of Use fill in some of the structure. You pay a non-refundable fee, and possibly a one-time setup fee, as set out in your application form or Letter of Intent. The platform fee is deducted from settlements before payout, and Easebuzz issues a GST invoice for its fees. Easebuzz keeps its platform fee on any transaction that is later refunded or charged back. The separate terms for in-store services say fees exclude taxes, that device rentals are deducted from settlements or invoiced, and that overdue amounts carry 15% a year interest. The pricing FAQ also says sector pricing slabs are set by the acquiring banks. Practically, this means you cannot compare Easebuzz with another provider until you have shared your KYC documents and received a quote. Ask for a written schedule that lists every payment method, the setup fee, any annual or rental charges, and whether GST is included.

How it works and what you can sell with it

Online, you integrate the gateway through APIs, plugins or a Shopify app, or skip integration with payment links, forms or the hosted webstore. Easebuzz advertises 150+ payment options, eNACH mandates for subscriptions, card tokenisation, routing across multiple acquiring banks, and a dashboard for refunds, reconciliation and payouts. In store, it supplies an Android card terminal that takes swipe, tap, chip and UPI QR with EMI offers, and a SIM-connected UPI soundbox; both are ordered through a relationship manager. For exporters, Easebuzz Atlas collects payments from abroad through local accounts and settles in rupees.

What sets Easebuzz apart is its sector software. FeesBuzz handles instalment-based fee collection for schools and colleges. HOM360 manages housing-society dues. Temple Stack handles donations. Teller and SmartBilling cover B2B invoices and recurring billing. Easebuzz is also a Biller Operating Unit on Bharat BillPay. Its April 2025 funding release names Zepto, BigBasket, Bajaj Finserv, IRCTC, Star Health Insurance, Symbiosis University and DLF as clients.

Settlement and payouts

The pricing page promises T+1 working-day settlement for all payment modes, meaning one working day after the transaction. The Terms of Use set a longer limit: settlement within a maximum of three bank working days, counted from when funds and the settlement file reach the escrow account. Under the terms for in-store devices, card and UPI amounts settle on the agreed timeline or within two bank working days, whichever is later. The Soundbar page advertises same-day settlement, and the Atlas page advertises T+1 or T+2 for export collections, though the FAQ on the same page gives T+2 to T+3 business days. Refunds go back to the original payment method. The pricing FAQ says customers receive them within six to seven working days, and the terms say Easebuzz will not process a refund more than 180 days after the transaction.

Contract terms, holds and reserves

The public Terms of Use set no minimum term and let you cancel your account by email. The signed agreement is not public, so check it for a term or exit charge. The terms give Easebuzz wide powers over your account and your money. It can delete or deactivate an account immediately and without notice, for any reason or none. It can suspend services and withhold settlements immediately if it or an acquiring bank suspects a suspicious, fraudulent or unauthorised transaction. It can demand a security deposit, payable within five days, for reasons including high chargeback risk. It can hold payouts and force refunds on complaints from banks, the police cyber cell, the RBI, SEBI or other authorities. If it finds you violating the terms, you owe compensation of at least 1% of your previous year's transactions, or an amount at its discretion. The separate terms for in-store services add that, after a termination notice, it can keep a share of settlements, based on your historical chargeback ratio, for 180 days, and bill you by debit note if that falls short. Disputes go to a sole arbitrator in Pune under Indian law. Several of these powers are common in Indian aggregator terms, but the gap between the marketing's T+1 promise and the contract's three-day limit, the no-notice termination right and the 1% minimum penalty are why we score contract terms at 2.5 out of 5.

Reputation and complaints

Public merchant feedback on Easebuzz is thin. As of October 2026 its claimed Trustpilot profile shows a TrustScore of 2.2 from just 12 reviews, but the star distribution behind it is weaker: 83% one-star and 17% five-star. Complaints describe extended payment holds and chargeback disputes, unanswered support tickets, onboarding refusals without a clear reason, and difficulty getting rejected applicants' documents deleted. Easebuzz replied to several negative reviews in 2024 and April 2025 but not to the three posted since, and only two reviews were posted in the past year. Twelve reviews is too small a sample to carry much weight either way.

Easebuzz has also come up in two fraud investigations, though neither was a regulatory action against it. In September 2022 the Enforcement Directorate froze ₹46.67 crore of merchant funds held with Easebuzz, Razorpay, Cashfree and Paytm in a money-laundering case against HPZ, a China-linked investment token app, which began from a cyber-crime FIR in Kohima, Nagaland. Of that, ₹33.36 crore was reported as held with Easebuzz. Easebuzz said the merchant involved had been identified and blocked before the investigation began. When reports of a wider freeze resurfaced in January 2025, Easebuzz said the HPZ probe had no direct connection to the company and that it had received no new communication from the authorities. In October 2024 Delhi Police's cyber unit said it was examining whether PhonePe and Easebuzz had followed RBI guidelines when setting up merchant accounts linked to the Hibox app investment scam, which reportedly defrauded more than 30,000 people of around ₹500 crore. Easebuzz said it had blocked the merchant in July 2024 and filed a suspicious transaction report with India's Financial Intelligence Unit. We found no charge, RBI penalty or court ruling against Easebuzz itself from either case. For merchants, the takeaway is that aggregators freeze accounts quickly when investigators come asking, and legitimate merchants can be caught up in that.

Who Easebuzz suits

• Schools, colleges and coaching institutes collecting fees in instalments.
• Housing societies, temples and other organisations with recurring dues or donations.
• Lenders, insurers and subscription businesses that need eNACH and recurring debits.
• Marketplaces and franchises that need split settlements.
• Indian exporters and freelancers that want foreign collections settled in rupees with e-FIRA.
• Merchants that want online, in-store and payout services from one RBI-authorised provider.

Who should look elsewhere

Easebuzz serves only Indian businesses. You need Indian KYC documents and an Indian bank account, and settlement is in rupees. If you want to compare a published price list before handing over documents, Easebuzz will not give you one. Businesses in its prohibited categories cannot use it. These include gambling, cryptocurrency trading, multi-level marketing, auctions, drop-shipping without inventory, and timeshares. It is not a high-risk specialist.

Bottom line

Easebuzz is a licensed and, by its own account, profitable Indian aggregator whose real strength is the sector software it wraps around payments. It deserves a quote from any Indian business with complex collections. We grade it B-, at the bottom of that band, because the price is entirely hidden until after you sign, the contract allows a slower settlement than the marketing promises and gives Easebuzz broad hold and termination powers, and the small amount of public merchant feedback is mostly negative.