Getnet Review

Getnet is the Brazilian card acquirer owned by Grupo Santander. It was founded in 2003 in Campo Bom, Rio Grande do Sul, bought by Santander Brasil between 2014 and 2019, briefly listed on B3 and Nasdaq in 2021, and taken private again by Santander's payments arm, PagoNxt, in 2022 and 2023. It is authorised by the Banco Central do Brasil as a payment institution and signs the merchant agreement itself. Getnet sells card machines (Get Lite, Get Clássica, Get Smart), Get Tap for Android phones, a payment link, an e-commerce checkout and gateway, recurring billing, Pix and receivables prepayment, with sales paid into its own Get Conta account. Unlike many bank-owned acquirers it publishes rates. The rented-terminal table on its machines page, unchanged since at least January 2026, charges Visa and Mastercard 0.95% on debit and 3.15% on one-payment credit for sellers taking R$10,000 to R$20,000 a month, falling to 0.85% and 2.69% above R$80,000, paid in two business days. A Black Friday promotion running in November 2026, with no published end date, offers smaller sellers the Get Lite machine at 0.99% debit and 2.89% credit; in July the same offer was 1.39% and 3.49%. Clássica and Smart rentals of R$79.90 and R$129.90 a month are waived at higher volumes. Other Getnet pages still show older tables, so check the rate in your own sign-up terms. The accreditation contract has no fixed term and can be ended on 30 days' notice, but it lets Getnet change rates at any time, set reserves unilaterally and hold payouts after the contract ends, for up to 365 days where Getnet terminates it for cause. On Reclame Aqui Getnet holds an Ótima rating, though only 65.3% of complainants say they would do business with it again.

Estimated annual cost at three realistic processing volumes, using Getnet’s published online rate plus monthly fees. Real costs vary with average transaction size, chargeback rate, and any negotiated terms.

What Getnet is

Getnet is one of Brazil's largest card acquirers, the company that signs up a merchant, captures its card sales and pays them out. Its own timeline says it started in 2003 in Campo Bom, Rio Grande do Sul, as a technology company for payments and mobile top-ups. It became a banking correspondent in 2006 and set up a joint venture with Santander to capture Mastercard transactions in 2009. Getnet describes itself as the first new entrant to break the acquiring duopoly in 2010. Santander bought part of the accreditation and capture operations in 2013. Getnet's timeline says Santander Brasil bought 88.5% of the company for R$1.1 billion in 2014; Santander Brasil's filings put it more precisely: on 31 July 2014 a Santander subsidiary in which the bank had raised its stake to 88.5% bought all of Getnet for R$1.156 billion. Santander Brasil's financial statements record the purchase of the remaining 11.5% for R$1.431 billion, completed on 25 February 2019.

In October 2021 Santander Brasil spun Getnet off to its shareholders and listed it on B3 and Nasdaq. The listing was short. PagoNxt Merchant Solutions, S.L., a Spanish Grupo Santander payments company, launched delisting tender offers on 31 October 2022. The offers settled in December 2022, shareholders approved a squeeze-out of the remaining minority holders on 9 February 2023, and on 7 March 2023 Getnet announced that the squeeze-out was complete and that Nasdaq had filed to delist its ADSs, whose trading was suspended. In its report for the third quarter of 2026, Santander describes its Payments segment as comprising Getnet, Getnet Platforms and Ebury. The Brazilian business still trades as Getnet, at site.getnet.com.br, and the Banco Central lists it within the Santander prudential conglomerate.

Getnet is also the name of Santander's acquiring business elsewhere. Its institutional page says the group operates in Brazil, Mexico, Chile, Argentina, Uruguay, Colombia, Spain and Portugal, and that in 2025 it processed more than EUR 238 billion across 10.5 billion transactions for 1.2 million customers. Getnet calls itself the largest acquirer in Latin America by purchase volume. That is the company's own claim. This review covers the Brazilian business, Getnet Adquirência e Serviços para Meios de Pagamento S.A. – Instituição de Pagamento, which is registered in São Paulo.

Why we list Getnet as a platform (acquirer)

Getnet holds the merchant relationship itself. The merchant signs Getnet's own Contrato de Credenciamento, Getnet sets and collects the discount rate, settles the sales into the merchant's account and can hold or offset funds. The Banco Central do Brasil's institution register lists Getnet as a payment institution with the status "Autorizada em Atividade" (authorised and operating). Getnet does not resell another acquirer's processing, so it is not an ISO, agent or payment facilitator. It owns the acquiring relationship, which is what the site's platform/acquirer category means.

What it costs

Getnet publishes its terminal rates. The table below is from its "todas as maquininhas" page. The page now sits under a Black Friday banner, but archived copies show the same rented-terminal rates on it from January to July 2026, before the campaign, so we treat them as Getnet's standing prices. They assume payment into Get Conta in two business days. Rates for Visa and Mastercard on a rented Get Clássica or Get Smart, by monthly sales:

• R$10,000 to R$20,000: 0.95% debit, 3.15% credit, 4.85% for 2 installments rising to 16.85% for 12. (Until at least July 2026 this tier covered all sales up to R$20,000.)
• Above R$20,000: 0.92% debit, 2.95% credit, up to 16.81% for 12 installments.
• Above R$40,000: 0.89% debit, 2.85% credit, up to 16.09% for 12 installments.
• Above R$80,000: 0.85% debit, 2.69% credit, 9.07% for 6 installments and 15.79% for 12.

Elo and American Express cost more at every one of these tiers. Above R$80,000, for example, they cost 2.65% on debit and 4.49% on credit. Getnet's pages do not say whether any tax is included in or added to these rates.

Sellers under R$10,000 a month are offered Get Lite instead of a rented machine. In November 2026 Getnet's machines, offers and Get Lite pages list Get Lite at 0.99% on debit and 2.89% on one-payment credit for all four card brands, and 7.80% to 12.00% for 2 to 12 Visa or Mastercard installments, paid into Get Conta in two business days. The machines page sits under a Black Friday banner and the Get Lite page promotes the offer with "Venda mais na Black Friday". Getnet publishes no end date for the campaign. In July 2026 the same Get Lite offer was listed at 1.39% debit and 3.49% credit, so treat the promotional rates as temporary.

Be careful with the published numbers, because Getnet's site does not agree with itself. The homepage, the Get Tap page and part of the offers page still show older tables headed for 2025, starting at 1.69% debit with 3.69% or 3.79% credit, or at 1.39% debit and 3.49% credit. The Get Tap rate has been listed as 0.99% debit and 2.98% credit on the machines page since at least July 2026, but as 1.69% debit on the Get Tap page itself. The offers and Get Lite pages state that their rates assume payment into Get Conta ("Condições válidas para recebimento na Get Conta"), and the link-page conditions restrict published offers to individuals, MEIs, companies with revenue up to R$3 million a year, and new customers. Treat the rates as a guide and rely on the figures in your own adhesion terms (Termo de Adesão).

Terminal costs depend on the machine and your volume. As listed in early November 2026, Get Lite costs an adhesion fee of 12 × R$7.90 or R$94.80 up front (the offers page shows it reduced from R$264), with no rent. It is a loan (comodato), not a sale, and you return it when you stop. Get Clássica rents for R$79.90 a month and is free above R$20,000 a month. Get Smart rents for R$129.90 a month, drops to R$50 above R$20,000 and is free above R$40,000. These rental prices and thresholds have been on the machines page since January 2026. Voucher and crediário sales do not count toward the thresholds. Under the contract, rent is charged monthly from delivery or activation, falls due on the second business day of the month, can be raised annually in line with the IGP-M index, and keeps running while a rented machine sits unused.

Other published prices, as of November 2026: the payment link is free on the Inicial plan plus R$1.00 per paid link, or R$28 a month on Básico with 60 card transactions included and R$0.50 each after that. Link rates are 1.90% debit, 3.50% one-payment credit and up to 16.59% for 12 installments, settled in 30 days. Recurring billing costs R$100 a month (Essencial) or R$130 (Flexível), each including 150 card transactions. Get Checkout lists R$0.50 per Pix or wallet transaction via the link, R$0.20 per stored card and R$0.20 per renewed card, but its e-commerce card rates are quoted per account. The contract adds a chargeback fee and a cancelled-transaction fee from Getnet's tariff schedule, and the schedule is not published on the site.

How it works

You can sign up as an individual (CPF) or a company (CNPJ) through Getnet's site or app, through Santander, or through partners. Under clause 1.4 the contract takes effect when you sign the adhesion terms, agree to them by phone, or make your first transaction. Getnet can refuse any applicant without giving a reason (1.5). Sales go into Get Conta, Getnet's digital account, which comes with a free card. The terminals take chip, contactless, QR code and Pix. Get Smart runs management apps from the Get Store. Get Tap turns an NFC Android phone into a terminal. For online sales there is the payment link, Get Checkout (API, iframe and plugins for major store platforms), recurring billing, split payments for marketplaces, and Getnet SEP, an API covering Brazil, Argentina, Chile and Mexico. Larger retailers can use integrated TEF. Getnet also offers crediário installment credit, business loans and a currency converter (Conversor de moedas) for accepting foreign cards.

Getting paid

Under the current machine offers, terminal sales, including installment sales, are paid into Get Conta in two business days. The payment-link rates above assume settlement in 30 days. Getnet's Pix page says Pix can take up to one calendar day to arrive, depending on the Pix model the merchant qualifies for and the time of the sale. Settlement timing is otherwise whatever you agreed with Getnet (clause 10.1). The contract lets Getnet change it without notice when needed for security and fraud checks (10.1.1) and delay a payment by up to one business day after a technical failure without penalty (10.3). You have 30 days from a payment to dispute the amount (10.6).

Rates, rent, chargebacks and any other amounts you owe are deducted before payout (10.1). Getnet registers your receivables with a registry under Banco Central Resolution 264/2022 and may offset what you owe against them, including receivables at other acquirers (15.1). It may also debit amounts you owe to other companies in its group (15.2). Late amounts carry 1% a month interest, IGP-M indexation, a 2% fine and collection costs of up to 10% (15.6). Prepayment of receivables (antecipação) is available from Getnet, Banco Santander or partner institutions at negotiated rates (18.1 to 18.4).

Contract terms, reserves and termination

We read the accreditation contract linked from Getnet's regulations page, dated São Paulo, 11 August 2026, and the separate terms for the comodato machine offer. The main points:

• Term: the contract runs "por prazo indeterminado" (for an indefinite term). Either side may end it at any time on 30 days' written notice, without cost or penalty unless agreed otherwise in the offer terms (clause 22.1). Notice can go through the app, the customer portal, the call centre or a registered letter (22.1.1).
• Price changes: Getnet may adjust or change rates and tariffs at any time, effective from the date it announces, for reasons including tax changes, card-brand or interchange increases, economic changes or a deterioration in the merchant's situation (11.8 and 11.9). Changes are communicated through the site, app, portal, email, SMS, the terminal or by phone (11.10).
• Reserves and guarantees: Getnet may require a guarantee, set its amount unilaterally, and demand that it be topped up within 10 days or terminate the contract (12.2 and 12.3); the guarantees annex gives 7 days to top up a bank guarantee (Annex XVI, 4.3). The main contract says the guarantee stays in place for up to 12 months after the contract ends (12.4), while the annex keeps a receivables reserve in force after termination for as long as obligations remain (Annex XVI, 3.5). Getnet may also set aside a reserve from your receivables, in amounts it sets itself and can change without notice if your risk rises (12.7). Partners and legal representatives are jointly liable for amounts owed (12.8).
• Termination by Getnet: immediate, without notice, for causes such as insolvency, misuse, unpaid amounts or breaches not cured within 10 days of notice, false or out-of-date registration data, an inactive CNPJ not fixed within 30 days, losing your bank domicile, a card brand's instruction, or 30 consecutive days without a transaction on a rented terminal, with rent still charged for the idle period (22.2).
• Fraud holds: on fraud or suspected fraud Getnet may hold payouts "pelo prazo de 120 (cento e vinte) dias" (for 120 days) while it investigates (14.2).
• Holds after termination: when the contract ends, or on fraud or suspected fraud, Getnet may hold payouts until your obligations are fully met. Where Getnet terminates the contract for cause (resolução), the hold may last "pelo prazo de até 365 (trezentos e sessenta e cinco) dias" (for up to 365 days) from that date, until transactions settle or a fraud audit is complete, whichever comes first (22.2.1).
• Leaving: you pay the uninstall cost at Getnet's current price (22.3) and must return a rented terminal within 15 days, or pay rent pro rata until you do. After 15 days late Getnet may refuse the return and charge the full value of the equipment (Annex II, 1.7). Lost, unreturned or damaged equipment is charged at its full or market value (Annex II, 1.8 to 1.13).
• Comodato (Get Lite): you can cancel the offer at any time, but the adhesion fee is refunded only if you cancel within 7 days of delivery (comodato terms 4.1). It is still owed if you make no sales in the first 12 months (3.3) and is never refunded on de-accreditation (5.4). After a 12-month minimum period Getnet may collect a machine that is idle or below the estimated minimum volume (5.1). Clause numbers are from the January 2026 terms; the August 2025 version linked from the regulations page has the same terms numbered 3.5, 5.1 and 6.1.
• Chargebacks: keep sale receipts or delivery proof for 5 years and send them within 5 days of a request, or the sale may be reversed (13.2.3). Each chargeback carries a fee (13.3), and exceeding Getnet's or the brands' chargeback thresholds can lead to de-accreditation (13.4).
• Disputes go to the courts of São Paulo, but Getnet may choose the courts where the merchant is based (30.1).

The 30-day exit without a penalty is fair, and renting rather than leasing means there is no equipment contract to pay off. The clauses to understand before signing are the unilateral price-change and reserve powers and the post-termination hold, which together give Getnet wide control over your money and your price.

Reputation and complaints

On Reclame Aqui, Brazil's main consumer-complaints site, Getnet held the "Ótima" (great) reputation when we checked on 2 November 2026, with a 6-month score of 8.1 out of 10. Between 1 May and 31 October 2026 it received 1,194 complaints and answered 93.9% of them. Complainants marked 89% as resolved, and 65.3% said they would do business with Getnet again. The average consumer rating was 7.41 and the average response time six days and ten hours. Complaint titles on the site often concern cancellation charges and fines, difficulty cancelling or returning machines, including machines contracted through Santander, and rent or charges billed after cancellation. Read your offer terms before you sign.

Regulatory and legal record

Banco Santander's interim reports, most recently for the period to 30 September 2026, disclose that Brazil's federal tax authority issued infringement notices against Getnet and Santander Brasil, as jointly liable, over the deduction of goodwill amortisation from the Getnet acquisition for 2014 to 2018. CARF, the administrative tax appeals board, partly ruled in their favour in 2024. A further notice for 2019 and 2020 followed in December 2024. Santander treats it as a contingent liability.

Getnet has also been the subject of a competition complaint about bank tying. Press reports from January 2019 say the rival acquirer Stone asked CADE, Brazil's competition authority, to open an administrative proceeding into Getnet's practices, alleging that merchants were required to open a Santander business account to contract Getnet. We found no published CADE decision or settlement naming Getnet, so we record the complaint only as reported.

Who Getnet suits

Getnet fits a Brazilian business that sells enough on terminals to reach the R$20,000 or R$40,000 monthly tiers, where rent disappears and rates fall to about 0.9% on debit and under 3% on one-payment credit, all paid in two business days. It also suits a business that wants terminals, a payment link, an online checkout and recurring billing from one provider, and Santander customers who want acquiring and banking in one relationship. A very small seller is better served by Get Tap or Get Lite than by a rented Clássica, which costs R$79.90 a month below R$20,000. Any business that needs certainty on price should get its rates in writing, because Getnet's published tables conflict and the contract lets it reprice at any time.