High Wire Payments
Agent/Reseller
Reading Progress0%
3 min read
TL;DR
High Wire Payments assists merchants turned down by mainstream processors. It emphasizes speed, flexibility, and personal support but remains a new, small player without the proven reliability of long-standing ISOs. Affiliate marketing sometimes overstates its authority, and at least one public complaint cites hidden reserve terms. Merchants should view High Wire as a connector rather than a processor — and perform full contract due diligence before onboarding.
About
A small, independent sales agent offering high-risk merchant placement with flexible onboarding but limited transparency and marketing clarity.
Products & Services
No products or services information available.
Platform Ratings
Aggregated Trust Score
Based on 2 reviews across 3 rating platforms
3.8
out of 5
Overall Rating
Better Business Bureau
0 reviews
Reviewer Notes
The absence of a clear BBB profile for the payment-services variant means there is limited verified historical complaints or resolution data. This lack of visibility can be viewed as a risk factor.
Trustpilot
2 reviews
Reviewer Notes
A very small sample size — both reviews are positive and reference quick approvals (“under a week”, “very easy … small website change”). But the small number of reviews means high sampling risk.
Google Reviews
0 reviews
Reviewer Notes
Lack of presence on review sites may mean either the company is small and niche, or that the company is relatively new and has not established a reputation. For due diligence, treat this as “less transparency”.
negative Sentiment
5 upvotes
26 comments
Reviewer Notes
Merchant alleges being quoted 3 % but charged 5 % plus a 10 % rolling reserve not disclosed in advance. No public response from High Wire Payments. This complaint appears genuine and aligns with limited-transparency issues seen elsewhere.
Industry Ratings
Payment Review
Reviewer Notes
No publicly verified major awards or industry certifications (e.g., ISO accreditation, processor network awards) found via basic search. From a merchant’s perspective, the absence of widely publicized certifications is not fatal, but it does reduce an external “stamp of credibility” one might want.
Processing Rates
Online Transactions
Card-not-present, e-commerce, and online payments
2.8% + $0.15
Per transaction
In-Person Transactions
Card-present retail and point-of-sale transactions
2.4% + $0.10
Per transaction
Keyed Transactions
Manually entered card-not-present transactions
4%
Per transaction
Reviewer Notes
Rates can be competitive if accurate, but reserve terms should be explicitly confirmed before signing.
Top Competitors
PayKings (Founded 2011) – A large, experienced ISO/agent network serving high-risk merchants. Like High Wire, PayKings relies on acquiring-bank partners for underwriting, but its scale, infrastructure, and decade-long record of transparency give it an edge.
Zen Payments (Founded 2015) – Another agent/ISO hybrid with a strong reputation and BBB A+ rating. It uses multiple acquiring partners and gateway integrations similar to High Wire’s model but has broader merchant references and more established support processes.
Legal Actions
High Wire Enterprises, LLC d/b/a High Wire Payments v. Sage Technology Services, LLC d/b/a Simply Payments Group
Active (As of November 2025)
This is a commercial dispute between two payment-processing entities. High Wire Payments alleges that Sage Technology Services (operating as Simply Payments Group) interfered with contractual or business relationships and breached or induced the breach of certain agreements. The complaint seeks relief under contract and quasi-contract theories, along with damages for alleged tortious interference. No merchants appear as a party to the case, and there are no allegations of regulatory or compliance violations. The matter appears to concern business-to-business obligations between agents and processors.
Support & Contact
Not publicly listed; contact initiated through web form or email.
info@highwirepayments.com
business_pst
Support Types
phoneemail
Quality Assessment
High Wire Payments advertises round-the-clock availability, stating that merchants have access to live support “anytime, day or night.” The company’s onboarding materials suggest that merchants can reach their assigned representative by phone or email outside normal hours for urgent issues. However, during an independent verification test, a call placed after business hours went unanswered, and an email inquiry sent the same evening did not receive a response until two business days later. This result suggests that after-hours coverage may not be staffed in real time and that the 24/7 claim refers primarily to email ticketing rather than live support.
Reviewer Notes
The company’s standard weekday response appears adequate for a small agent—most inquiries during office hours are handled within one business day—but its after-hours responsiveness does not match the 24/7 standard promoted in marketing materials. For merchants processing in time-sensitive or international environments, this delay could pose operational challenges. High Wire should clarify what “24/7” entails (e.g., monitored inbox vs. live phone access) and ensure staffing or escalation procedures are consistent with that promise. Until then, prospective clients should expect typical small-agent availability (business-hours response times) rather than continuous support coverage.
Frequently Asked Questions
General
Yes — supporting high-risk and hard-to-place merchants is the company’s core focus. High Wire Payments works with industries that traditional processors often reject, such as CBD, supplements, nutraceuticals, adult, travel, firearms, and continuity-billing models. The company serves primarily as a sales agent that helps these merchants find placement through partner ISOs and acquiring banks that accept higher-risk profiles.
High Wire Payments Pricing Calculator
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Number of Transactions200