HyperPay Review

HyperPay is a payment gateway headquartered in Riyadh, Saudi Arabia, that lets online businesses in Saudi Arabia and several other Arab markets accept cards, wallets and local payment methods through one integration. Its gateway supports mada, Visa, Mastercard, American Express, Apple Pay, STC Pay, UnionPay, Tabby, Tamara, SADAD and PayPal, according to its own site. The business began in Amman, Jordan, as Gate2Play, founded by Muhannad Ebwini, who still runs it; HyperPay says it has processed online payments since 2014. It is backed by investors including Mad'a Investment Company and Mastercard, which led its $36.7 million round in 2022. In January 2025 the Saudi Central Bank (SAMA) licensed its Saudi entity to provide payment services through an electronic wallet, and HyperPay says it holds Saudi Payments certification as an eMSP payment gateway for mada. HyperPay publishes no prices: its FAQ says pricing depends on your country of registration and sends you to its sales team. Its own payments page says it refers each merchant to a partner bank to open the merchant account, and its FAQ says settlement follows that merchant agreement with the acquiring bank. No merchant terms, settlement times or fee schedules are public, and there is very little independent merchant feedback to judge service by.

What HyperPay is

HyperPay is a payment gateway headquartered in Riyadh, Saudi Arabia. It connects a merchant's website or app to card schemes, wallets and local payment methods, and adds tokenisation, recurring billing, fraud screening and reporting on top. Its main market is Saudi Arabia, and it also serves businesses in other Arab countries, though its own pages disagree on which ones. As of October 2026 its homepage claims nine countries but names only eight: the UAE, Jordan, Oman, Qatar, Iraq, Lebanon and Bahrain alongside Saudi Arabia. Its sign-up form lists seven countries of registration: Saudi Arabia, Lebanon, Egypt, Qatar, the UAE, Bahrain and Jordan. Its pricing FAQ names only Jordan, Egypt, Saudi Arabia, Lebanon and the UAE. Confirm that HyperPay can board a business registered in your country before you go further.

The company began in Amman, Jordan. Wamda reported in February 2015 that Gate2Play, a Jordanian payment service provider founded in 2010 by Muhannad Ebwini, had raised investment from INET, a Saudi network operator. HyperPay says it has been processing online payments since 2014, and its 2019 funding announcement says it was founded in 2014, while Wamda's later reports give 2010. The difference appears to be between the Gate2Play company and the HyperPay brand, so we do not state a single founding year. Ebwini is still founder and CEO. HyperPay's board biography says he previously grew the OneCard prepaid payment business between 2004 and 2010.

Ownership and funding

HyperPay is privately held and venture-backed. In December 2019 it announced the close of an undisclosed '8-digit investment round' led by Mad'a Investment Company, a Riyadh private equity firm owned by the Al Othaim family's holding company, with Saudi Venture Capital Company, iNet and MEVP also taking part. In June 2022 it raised $36.7 million (SAR 138 million) in a round led by Mastercard, with Amwal Capital Partners and AB Ventures. Wamda reported in July 2023 that HyperPay had raised more than $50 million in total and had bought Sanad Cash, a Saudi expense-management start-up, for an undisclosed sum; HyperPay's announcement said it then served more than 5,000 merchants in seven countries. None of these investors has disclosed the size of its stake, so we describe them as investors, not owners. HyperPay's own app listings are published by a Dubai entity, HyperPay DMCC, while its Saudi business is HyperPay Inc Saudi Information Systems Technology.

Licensing

Two Saudi approvals matter here. In January 2025 the Saudi Central Bank (SAMA) licensed HyperPay's Saudi company to provide payment services through an electronic wallet, bringing the number of licensed payment companies in the Kingdom to 27, according to reports at the time. HyperPay's site says SAMA's register lists it as an Electronic Money Institution, unified number 7016872546, with the licence valid to 29 December 2029. SAMA's register is rendered by script and we could not load it to check that entry ourselves. Separately, HyperPay says Saudi Payments, which runs the mada network, certifies it as an eMSP payment gateway, and its board biography says it was the second provider to get that certification; we found no Saudi Payments list to confirm this independently. In February 2026 HyperPay announced it had also obtained SAMA's National Payment Gateway (NPG) certification. HyperPay says it holds PCI DSS Level 1 certification, along with ISO 27001 and other ISO certifications.

Why we list HyperPay as a payment gateway

HyperPay's own payments page describes its onboarding as follows: HyperPay signs an agreement with the merchant, then 'refers merchant to a banking partner to apply for a merchant account'. Its FAQ says the documents you need depend on the acquiring bank, and that settlement follows 'your Merchant Agreement' with the acquiring bank. Its partnerships, such as a collaboration agreement under which it uses the digital payment acceptance services of Capital Bank (whose acquiring business covers Jordan and Iraq), fit the same model: the bank acquires, and HyperPay provides the gateway, routing and tools. That is a gateway, not a payment facilitator. One recent HyperPay article goes further, saying HyperPay is the entity that contracts with you and settles your funds. That may be true in Saudi Arabia under its electronic money licence, but it conflicts with its own payments page and FAQ, so ask HyperPay and the bank directly which named company holds your merchant agreement and pays out your money, and get the answer in writing.

What it costs

HyperPay publishes no prices. As of October 2026 its FAQ says the cost of becoming a merchant depends on your company's country of registration, that each market has its own pricing structure, and that you should contact its business development team. HyperTap pricing is likewise available only from an account manager. Rates are quoted per account, so there is no headline rate to compare. In Saudi Arabia, providers that do publish rates typically charge mada debit cards much less than international credit cards, so your mix of mada and international cards will drive your real cost. When you ask for a quote, get each of these in writing:

• The percentage and any fixed fee for mada, for Visa and Mastercard (domestic and international), for American Express, and for each wallet or BNPL method you plan to offer.
• Setup, monthly or minimum fees, and any separate charge from the acquiring bank.
• Fees for refunds and chargebacks, and whether the fee is returned when you win a dispute.
• Whether fixed fees apply to declined attempts as well as approvals.
• Whether 15% Saudi VAT (or the local VAT rate elsewhere) is included in the quote or added on top.
• The settlement currency and any currency conversion margin for foreign-currency sales.

Payment methods and products

The core product is the HyperPay payment gateway. HyperPay lists mada, Visa, Mastercard, American Express, Apple Pay, STC Pay, UnionPay, Tabby, Tamara, SADAD and PayPal, as of October 2026. It says it was the first Middle East-based provider to let online merchants accept UnionPay cards, in 2019. The gateway offers checkout without redirection, tokenised one-click and recurring payments, pre-authorisation including for mada cards, ready-made plugins for popular shopping-cart platforms and an SDK. Around it sit several add-ons:

• HyperBill: invoices and payment links sent by SMS, email or WhatsApp, for one-off or recurring bills, with no website needed.
• HyperSplit: a payouts API for marketplaces, delivery apps and similar businesses to pay sellers, drivers or partners; HyperPay says beneficiaries receive funds in their bank account within 24 hours.
• HyperHospitality: payment links and deposit collection linked to a hotel's property management system and online travel agents.
• HyperTap: an Android app that turns a phone into a contactless card terminal, sold to small businesses as needing no extra hardware.
• Protect: fraud screening with blacklists, machine-learning rules and 3-D Secure.
• HyperSight and a merchant mobile app for reporting, and HyperSpend, a newer expense-management product with company cards.

Settlement and payouts

HyperPay publishes no settlement schedule. Its FAQ says settlement works the same way for every type of payment it processes and follows your merchant agreement with the acquiring bank. In practice, when and how you are paid, whether a rolling reserve is held, and in what currency you are settled are set by that agreement, which is not public. The 24-hour figure on the HyperSplit page refers to payouts you send to your own sellers or drivers, not to your settlement from HyperPay. If cash flow matters, ask for the settlement cycle in business days, any reserve percentage and holding period, and the cut-off time, before you sign.

Contracts and terms

HyperPay does not publish a merchant agreement, and we found no contract length, early-termination fee, notice period or reserve policy on its site. The public documents are a privacy policy and an information-security policy. Because the merchant account usually sits with a partner bank, you may be bound by two agreements, one with HyperPay for the gateway and one with the bank for acquiring. Ask for both before you start integrating. Check the notice period, what happens to funds held after termination, who handles chargebacks, and whether HyperPay will hand over your stored card tokens if you move to another provider. Without that, leaving means asking every saved customer to re-enter their card.

Reputation and complaints

There is very little independent merchant feedback on HyperPay. As of 29 October 2026 its Trustpilot page holds a single review, a one-star complaint from March 2026 about slow support, and HyperPay has not replied to it. Its main iOS app in the Saudi App Store has five ratings, too few to mean anything. The testimonials on its own site come from customers such as Alinma Bank and Saudi Electronic University, but we have not verified them independently. On the other side of the ledger, HyperPay has operated for more than a decade, holds Saudi licences and certifications that require regulatory review, and is backed by Mastercard and established Saudi investors. Our searches in English and Arabic found no lawsuit, regulatory fine or enforcement action naming HyperPay.

Who HyperPay suits

HyperPay suits an established online business registered in Saudi Arabia, or in one of the other markets it boards, that wants mada, Apple Pay, STC Pay, BNPL and SADAD through one integration and has enough volume to negotiate. It is a good fit for subscription businesses, marketplaces that need payouts and hotels that take deposits, because it has products for each. It is a poorer fit for a small seller that wants to see prices, sign up online and take its first payment the same day, since there is no rate card and the merchant account usually goes through a bank application. Whichever group you are in, get the pricing schedule, both agreements and the settlement terms in writing before you integrate.