InfinitePay Review

InfinitePay is the Brazilian merchant brand of CloudWalk, a São Paulo payments company founded in 2013 that launched InfinitePay in 2019. Its legal entity, CloudWalk Instituição de Pagamento e Serviços Ltda., is authorised by the Banco Central do Brasil as a payment institution and acquirer, so it signs the merchant agreement itself. Merchants take cards on the R$199 Maquininha Smart terminal, on their own phone through InfiniteTap or Tap to Pay on iPhone, or online through payment links and a checkout API. Pix is free, and so is the business account the money lands in. There is no rent, monthly fee or fixed-term contract. Card rates are published in full and fall across four tiers as last month's card sales rise. As of November 2026, a seller under R$20,000 a month pays 1.37% on Visa and Mastercard debit, 3.15% on a single credit payment and 12.40% on 12 instalments, with every instalment paid out the next business day. Instant payout costs more: 2.29% debit and 5.49% credit. Sellers above R$20,000 a month can choose to wait for instalments and pay much less, from 1.62% on credit. Reclame Aqui gives InfinitePay its top RA1000 rating, and the Central Bank's complaint index for the third quarter of 2026 puts it among the lowest of Brazil's 15 largest institutions. Recurring complaints concern accounts blocked with money inside, which the contract lets InfinitePay hold for up to 180 days after closing an account on suspicion of fraud.

Estimated annual cost at three realistic processing volumes, using InfinitePay’s published online rate plus monthly fees. Real costs vary with average transaction size, chargeback rate, and any negotiated terms.

What InfinitePay is

InfinitePay is the merchant brand of CloudWalk, a payments company founded in May 2013 and headquartered in São Paulo, which its founder and chief executive Luis Silva still leads. CloudWalk launched InfinitePay in Brazil in 2019, and InfinitePay's own About page dates the brand from then. The group now also runs JIM.com, a similar product for US micro-merchants, and Pierre, a personal-finance app in Brazil. In March 2026 CloudWalk reported 2025 revenue of US$990 million and net income of US$110 million, with about 720 staff. It says InfinitePay grew from 3 million to more than 6.3 million active sellers during 2025. In October 2025 it reported 14 million open accounts. These are the company's own figures.

InfinitePay sells to the smallest end of Brazilian retail: sole traders on a CPF, MEIs and small companies. They take card and Pix payments on a bought terminal, on their phone or by link, and are paid into a free InfinitePay business account. Around that account sit the tools a small seller uses day to day: boletos, recurring billing, virtual cards with cashback, loans and a CDB. CloudWalk markets an AI assistant, Jim, inside the app for marketing, payments and reminders.

Why we list it as an acquirer

InfinitePay signs the merchant agreement itself. The affiliation contract is with CloudWalk Instituição de Pagamento e Serviços Ltda., which approves or refuses each merchant, sets the rates and pays out the money. The Banco Central do Brasil's IF.data register lists that entity as a payment institution active since October 2022, heading a prudential conglomerate whose activity is given as acquirer (IP Credenciadora). The group also owns a regulated financing company, CloudWalk Financeira S.A., through which loans are made. InfinitePay is not a sub-merchant platform on someone else's acquiring licence, so we classify it as a platform or acquirer rather than a payment facilitator.

What it costs

InfinitePay publishes its whole rate card on its Taxas page, in Brazilian reais, by card brand, number of instalments, payout speed and monthly card volume. The page does not say whether any tax is included. It describes each figure as the final rate, with anticipation of every instalment already built in. The figures below are as published on 3 November 2026 for the terminal and InfiniteTap.

• Next-business-day plan, Visa and Mastercard, under R$20,000 a month: 1.37% debit, 3.15% credit in one payment, 8.28% in 6 instalments, 12.40% in 12.
• The same plan at higher volumes (debit / credit 1x / 12x): above R$20,000, 0.85% / 2.89% / 10.12%; above R$40,000, 0.79% / 2.79% / 9.56%; above R$80,000, 0.75% / 2.69% / 8.99%.
• Elo and Amex on the same plan, under R$20,000: 2.58% debit, 4.91% credit 1x, 13.41% in 12 instalments.
• Instant (Na hora) plan, all brands and volumes: 2.29% debit, 5.49% credit 1x, 13.99% in 6 instalments, 18.29% in 12.
• Nitro, a temporary switch to instant payout from the next-business-day plan: 2.79% debit, 5.99% credit 1x, 18.79% in 12 instalments.
• Plan without anticipation, for sellers above R$20,000 a month (debit next business day, credit from 30 days): above R$80,000, 0.75% debit, 1.62% credit 1x and 2.25% on 2 to 12 instalments on Visa and Mastercard. Above R$20,000 these rise to 0.85%, 2.22% and 2.75%.
• Payment links and checkout, next business day: 4.20% credit 1x, 9.67% in 6 instalments, 16.66% in 12. Instant: 5.49%, 13.99%, 18.29%.
• Pix: free on the terminal, by QR code, by link and in the account. Boleto: free, paid out within 3 business days.

The tier is reset each month from the previous month's card sales on the terminal, InfiniteTap and links; Pix does not count. Companies with the same legal representative are added together. InfinitePay states that it offers no introductory rates that expire after a few months. As an illustration, take a seller with R$10,000 a month in Visa and Mastercard card sales on the starter tier: R$4,000 in debit, R$4,000 in single credit payments and R$2,000 in 6-instalment sales. On the next-business-day plan the fees are R$54.80 + R$126.00 + R$165.60 = R$346.40, or about 3.5% of card sales. Take the same sales on the instant plan and the fees are R$91.60 + R$219.60 + R$279.80 = R$591.00, about 5.9%. Every instalment sale carries the cost of being paid early, so the instalment mix matters more than the headline debit rate. A seller above R$20,000 a month who can wait for instalments pays a fraction of these rates.

How you take payments

InfinitePay sells one terminal, the Maquininha Smart, for R$199 by Pix or 12 × R$16.58 on card, with free delivery, as of November 2026. You own it, with no rent or monthly fee. It prints receipts, shows a Pix QR code on screen and works over Wi-Fi, with a mobile data SIM bought separately. It has a 12-month warranty and a 7-day return window. As of November 2026 its product page says it does not accept benefit cards such as vale-refeição. Without a terminal, InfiniteTap turns an Android phone with NFC into a contactless terminal, and Tap to Pay does the same on an iPhone XS or later running iOS 16.4 or later. Online, sellers send payment links from the app or connect a site to the checkout API, which creates a hosted payment page from a single request and confirms payment by webhook. Accounts are open to CPF, MEI and CNPJ holders, and InfinitePay says sign-up takes minutes. The contract still lets it review, refuse or later revoke an approval at its sole discretion.

Payouts

The standard plan pays the whole sale, every future instalment included, into your InfinitePay account the next business day. The instant plan, or Nitro switched on for a weekend or holiday, pays immediately at higher rates; InfinitePay says funds arrive within six seconds. Sellers above R$20,000 a month can choose the plan without anticipation, paid on the card schedule: debit the next business day, credit from 30 days, and one instalment a month thereafter. They can then advance receivables on demand in the app. The contract's fallback schedule, which applies without anticipation, is up to two business days for debit and 32 days for credit, with instalments paid monthly (clause 10.1). Money settles into the InfinitePay account and moves out by free Pix.

Contract, holds and disputes

The affiliation contract has no fixed term, and either side can end it at any time by written notice. InfinitePay must give 30 days' notice if it ends the contract without cause. There is no termination fee, because there is nothing to rent. The rest of the contract leans towards InfinitePay. It can end the agreement immediately for suspicious transactions, for activities it deems undesirable at its sole discretion, or after three consecutive months with no transactions of any kind. On suspicion of fraud it can hold payouts for up to 180 days after termination and return them without correction. It can revise rates after regulatory or economic changes, or a change in your volume or activity. You have ten days from the change to object by terminating, and after that the new rates count as accepted. If you cancel pre-contracted anticipation, or the service changes substantially, it can revise rates without prior notice. When a cardholder disputes a sale for reasons other than fraud, you have two business days to send evidence. The rate is not refunded on cancelled or disputed sales, and any card-network penalty for excessive chargebacks passes to you. For Pix, a buyer's dispute is refunded only if you return the money yourself. On suspected Pix fraud, though, InfinitePay can block the funds for up to 72 hours, or reverse the payment and block your balance up to its value. Disputes go to the courts of São Paulo.

Reputation and complaints

InfinitePay's service record is strong by Brazilian standards. On 3 November 2026 its Reclame Aqui page showed the top RA1000 status for each of the last six months. For 1 May to 31 October 2026 it showed 12,479 complaints, 99% answered, 97.6% resolved, 96.2% of complainants willing to do business again, an average consumer score of 9.51 and an average response time of 3 days and 2 hours. In the Banco Central do Brasil's complaint ranking for the third quarter of 2026 (checked on 3 November 2026), CloudWalk IP had an index of 10.12 valid complaints per million customers. That was the second-lowest among the 15 largest banks, financing companies and payment institutions. The complaints themselves follow a pattern: accounts blocked or closed with money inside, refused credit, and Pix fraud victims trying to recover money sent to InfinitePay accounts. Brazilian court-record aggregators also list individual customer lawsuits against CloudWalk Instituição de Pagamento. We found no regulatory enforcement action naming InfinitePay or CloudWalk.

Who should use InfinitePay

InfinitePay suits a Brazilian sole trader, MEI or small shop that sells face to face or over WhatsApp and wants next-day or instant money without renting a terminal or signing a term. It also suits sellers who take much of their revenue by Pix, which costs nothing here. A business above R$20,000 a month in card sales can choose the plan without anticipation, where the rates fall sharply. A seller under R$20,000 a month who offers long instalment plans should work out the cost first, because the next-day payout built into each rate makes a 12-instalment sale cost 12.40%. Businesses that need voucher acceptance, or could not cope with funds held during a fraud review, should look elsewhere or keep a second provider.