New York, New York, United StatesFact-checked September 4, 2026
Melio Review
B-Melio is a US business bill-pay and accounts-payable platform founded in 2018 by Matan Bar, Ilan Atias and Ziv Paz, headquartered in New York with an R&D centre in Tel Aviv. It is not a card acquirer: instead of helping you take money from customers, it moves money out to your suppliers, letting you pay any vendor by ACH, cheque, wire or card even when that vendor accepts none of those, and syncing the result into QuickBooks, Xero or NetSuite. Xero announced its acquisition of Melio in June 2025 and completed it on 15 October 2025 for US$2.5 billion upfront in cash and equity, with up to a further US$0.5 billion payable over three years. Xero's announcement put Melio at 80,000 customers, more than US$30 billion of payments processed in FY25 and US$153 million of FY25 revenue. Melio publishes its entire fee schedule, which is rare in this market and the single strongest thing about it. Against that sits a Better Business Bureau rating of F and a large, consistent body of complaints about accounts suspended mid-payment with funds already in transit.
- Rate from
- Melio charges by payment method rather than by a card discount rate. Paying from a bank account: ACH transfer $0.50, same-day ACH 1% (capped at $75), instant transfer 1% (capped at $75), wire $10, same-day wire 1% ($10 minimum, $75 maximum), paper cheque $1.50, fast cheque $20, overnight cheque $50. Paying by credit or debit card adds 2.9% on top of the delivery-method fee above, which is how you pay a cheque-only supplier with a card. International payments are $20 flat by ACH, or 2.9% plus $20 by card. Every plan includes a monthly allowance of free ACH transfers before the $0.50 applies.
- Monthly
- $0 to $80, five plans.
- Payout
- 3 business days by ACH.
- Contract
- None; monthly or annual plan.
- Founded
- 2018
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Best for
Small and mid-sized US businesses with a real accounts-payable problem — a stack of supplier invoices, a mix of vendors who want cheques and vendors who want ACH, and a bookkeeper who wants it all reconciled in QuickBooks or Xero without manual entry. It is particularly good for anyone who wants to pay a bill by card to hold on to float or earn card rewards where the supplier does not accept cards, and for firms that need approval workflows without buying a full procurement suite.
How it scores
Pricing4.5
Features4.0
Ease of use4.0
Support1.5
Contract4.0
Reputation score2.5
What it costs
Details →- Online
- Melio charges by payment method rather than by a card discount rate. Paying from a bank account: ACH transfer $0.50, same-day ACH 1% (capped at $75), instant transfer 1% (capped at $75), wire $10, same-day wire 1% ($10 minimum, $75 maximum), paper cheque $1.50, fast cheque $20, overnight cheque $50. Paying by credit or debit card adds 2.9% on top of the delivery-method fee above, which is how you pay a cheque-only supplier with a card. International payments are $20 flat by ACH, or 2.9% plus $20 by card. Every plan includes a monthly allowance of free ACH transfers before the $0.50 applies.
- Monthly
- $0 to $80, five plans.
- Chargeback
- Not applicable; no card acquiring.
What others rate them
Details →- BBB
- 1
- TRUSTPILOT
- 3.4
The takeB-
Melio does the unglamorous half of business payments well: it pays suppliers who have no interest in your payment technology, in whatever form they will actually accept, and it tells you exactly what each method costs before you commit. A free tier that genuinely works, no contract, and a published price list put it ahead of most of the accounts-payable market on transparency alone. The grade is B- rather than better because the platform underwrites the money movement itself, and when its risk team stops an account the merchant experience is severe: funds already sent sit in limbo, support is chat-first, and the BBB file and Trustpilot one-star reviews say the same thing in the same words. Xero's ownership should stabilise the company; it has not yet fixed the support record.
Skip if you
You are looking for a way to accept customer payments. Melio is accounts payable first and its AR side is a light invoicing tool, not a merchant account — if you need card acceptance at a counter or on a storefront, this is the wrong category of product. Skip it too if a payment freeze would be existential for you: if a suspension while payroll-adjacent or tax payments are in flight would sink the week, keep a bank ACH channel you control as a fallback rather than routing everything through one platform.
Chapter 1
Should you choose Melio?
The headline take, the audiences it's right (and wrong) for, and the genuine differentiators behind the verdict.
About
Melio is a US business bill-pay and accounts-payable platform founded in 2018 by Matan Bar, Ilan Atias and Ziv Paz, headquartered in New York with an R&D centre in Tel Aviv. It is not a card acquirer: instead of helping you take money from customers, it moves money out to your suppliers, letting you pay any vendor by ACH, cheque, wire or card even when that vendor accepts none of those, and syncing the result into QuickBooks, Xero or NetSuite. Xero announced its acquisition of Melio in June 2025 and completed it on 15 October 2025 for US$2.5 billion upfront in cash and equity, with up to a further US$0.5 billion payable over three years. Xero's announcement put Melio at 80,000 customers, more than US$30 billion of payments processed in FY25 and US$153 million of FY25 revenue. Melio publishes its entire fee schedule, which is rare in this market and the single strongest thing about it. Against that sits a Better Business Bureau rating of F and a large, consistent body of complaints about accounts suspended mid-payment with funds already in transit.
Pros, cons, and audience
Pros
- The complete fee schedule is published on the pricing page: every plan price, every per-payment fee, every delivery-speed surcharge. In accounts payable that is genuinely unusual and it means you can model your annual cost before you ever speak to a salesperson.
- The free Go plan is a working product, not a trial — one user, five free ACH payments a month, card payments, cheques, international payments and the whole invoicing side, with no card required to sign up.
- You can pay by card a vendor who does not accept cards, for 2.9%. For a business managing cash timing or chasing card rewards on large supplier bills, this is the whole reason to be here.
- No contract, no setup fee and no early-termination fee. You can drop to the free plan at any time, which is the opposite of the three-year liquidated-damages norm elsewhere in payments.
- Real accounting integration depth for the price: QuickBooks Online and Xero on a $25 plan, QuickBooks Desktop on $55, NetSuite on $80.
- Approval workflows, user roles and an audit trail are available well below the price point where dedicated AP software usually starts.
- W-9 collection and automatic 1099 filing are built in, which removes a January scramble for any business paying a lot of contractors.
- Xero completed its acquisition on 15 October 2025 for US$2.5 billion upfront, with up to US$0.5 billion more over three years. Melio now sits inside a listed accounting company rather than depending on venture funding rounds.
Cons
- The Better Business Bureau rates Melio F and it is not accredited. Reading the complaints and the Trustpilot one-star reviews together, the same story repeats: an account suspended without warning, with money already sent and not yet delivered.
- Support is chat-first. Premium phone support arrives only on the $55 Boost plan, and the complaint record says the hardest cases — a frozen account — are exactly the ones where reaching a person is hardest.
- The float model concentrates risk. Money leaves your bank when the payment is scheduled and sits with Melio's partner banks until the delivery date, so a suspension in that window strands funds that are no longer in your control.
- It is not a merchant account. The receivables side handles invoices and payment links but there is no card-present acceptance, no terminal, no gateway — pairing Melio with a separate processor is the normal setup, not an edge case.
- Cheque delivery is slow or expensive with nothing in between: $1.50 for a standard cheque, then a jump to $20 for fast and $50 for overnight.
- Free ACH allowances are small on the cheaper plans — 5 a month on Go and 20 on Core — so a business paying 60 suppliers a month is effectively pushed to Boost or Unlimited regardless of the feature set it needs.
- The QuickBooks relationship went the other way: the Bill Pay powered by Melio integration inside QuickBooks was discontinued on 20 May 2024 in favour of Intuit's own bill pay, so do not assume Melio is the default AP layer for QuickBooks users.
What makes them different
The genuine differentiator
The payer and the payee do not have to use the same product. You can pay by card and have the supplier receive a paper cheque, or pay from your bank and have the money arrive as an instant transfer — Melio bridges the two sides and prices each leg separately, so the method your vendor insists on never dictates the method you use. Almost no competitor publishes what that bridge costs; Melio publishes all of it.
How we score it
4.5
Pricing Transparency
4
Feature Set
4
Ease of Use
1.5
Customer Support
4
Contract Terms
2.5
Industry Reputation
Chapter 2
What it costs
Real-world cost at three volumes, plus the rates, fees, payouts, and contract terms that drive them.
What Melio actually costs
Estimated annual cost at three realistic processing volumes, using Melio’s published online rate plus monthly fees. Real costs vary with average transaction size, chargeback rate, and any negotiated terms.
Small business
$10K/mo volume · ~$75 avg transaction
$2.0K/year
≈ $167/mo · 1.67% effective rate
Growing merchant
$50K/mo volume · ~$100 avg transaction
$9.0K/year
≈ $750/mo · 1.50% effective rate
High volume
$250K/mo volume · ~$150 avg transaction
$40K/year
≈ $3.3K/mo · 1.33% effective rate
Pricing details
What Melio is for
Almost every payments review on this site is about taking money in. Melio is about getting it out. It sits between your bank account and your suppliers and solves a specific, boring problem: your vendors do not agree on how they want to be paid, and reconciling what you sent against what your books say is a job nobody wants. Melio lets you fund a payment one way and deliver it another, then writes the result back to QuickBooks, Xero, QuickBooks Desktop or NetSuite.
The company was founded in New York in 2018 by Matan Bar, Ilan Atias and Ziv Paz, with engineering in Tel Aviv. Xero announced its acquisition in June 2025 and closed it on 15 October 2025 for US$2.5 billion upfront plus up to US$0.5 billion in contingent consideration — at the time, the largest exit by an Israeli fintech. Xero's own announcement put Melio at 80,000 customers, more than US$30 billion of payments in FY25 and US$153 million of FY25 revenue, and described Melio as a technology provider to Capital One and Shopify with Fiserv as a distribution partner.
The pricing is published, and that is the point
Melio publishes a complete price list. Five plans, from a genuinely usable free tier to $80 a month for unlimited users and unlimited free ACH, and then a per-payment fee for every delivery method: $0.50 for ACH beyond your allowance, $1.50 for a cheque, $10 for a wire, 1% capped at $75 for anything same-day or instant, and 2.9% if you want to fund the payment with a card.
That last line is the feature businesses actually adopt Melio for. A supplier who takes cheques only can be paid with a credit card for 2.9%: you keep the float or the rewards, they get the cheque they wanted, and neither side changes anything about how they work. International payments run $20 flat by ACH, or 2.9% plus $20 by card.
The free allowances shape which plan you land on more than the features do. Five free ACH payments a month on the free plan and twenty on Core mean a business with sixty supplier payments a month ends up on Boost or Unlimited whether or not it needs the approval workflows.
The support record, and why it matters more here than elsewhere
Melio is not a passive rail. It moves money as a licensed money transmitter, holds it with Evolve Bank & Trust or J.P. Morgan while it is in flight, and runs risk checks on both ends. When those checks trip, the account is suspended — and because Melio debits you when a payment is scheduled rather than when it lands, a suspension can catch funds mid-journey.
The consequences show up plainly in the public record. The Better Business Bureau rates Melio F, it is not accredited, and its profile listed 104 complaints. Trustpilot gives it 3.4 across roughly 1,625 reviews, but the shape is barbell: 77% five-star, 16% one-star, almost nothing between. The five-star reviews praise the interface and the time saved; the one-star reviews describe a frozen account, held funds, and a chatbot. Melio replies to nearly every negative review, generally attributing the suspension to a terms-of-service breach.
Treat that as a design constraint rather than a dealbreaker. Keep a bank ACH channel you control configured alongside Melio, do not schedule a tax or payroll-adjacent payment on a deadline through a single rail, and if you are on Go or Core understand that your escalation path is chat until you reach the $55 plan.
Where it fits
For a business with a real payables pile, mixed vendor preferences and a bookkeeper who wants everything to land in the ledger correctly, Melio at $25 or $55 a month is well priced against dedicated AP software, and the published fee schedule means you can work out the true cost yourself. For a business that needs to accept card payments from customers, Melio is not the product — pair it with a merchant account and use it for the outbound half.
Processing Rates
Online
Melio charges by payment method rather than by a card discount rate. Paying from a bank account: ACH transfer $0.50, same-day ACH 1% (capped at $75), instant transfer 1% (capped at $75), wire $10, same-day wire 1% ($10 minimum, $75 maximum), paper cheque $1.50, fast cheque $20, overnight cheque $50. Paying by credit or debit card adds 2.9% on top of the delivery-method fee above, which is how you pay a cheque-only supplier with a card. International payments are $20 flat by ACH, or 2.9% plus $20 by card. Every plan includes a monthly allowance of free ACH transfers before the $0.50 applies.
Card-not-present, e-commerce, and online payments
In-person
Not applicable. Melio is an accounts-payable and invoicing platform, not a card-present merchant account, and offers no terminals or card readers.
Card-present retail and point-of-sale transactions
Fees
Monthly Fee
$0 to $80, five plans.
Recurring monthly account fee
Statement Fee
Plan pricing is published in full: Go $0 forever (one user, 5 free ACH per month), Core $25/month or $20 billed annually plus $10 per extra user (20 free ACH), Boost $55/month or $44 annually plus $10 per extra user (50 free ACH), Unlimited $80/month or $64 annually with unlimited users and unlimited free ACH, and Platinum on custom pricing for high volume. Melio's marketing offers a 30-day trial of unlimited free ACH and the advanced automations. There is no setup fee and no contract; plans are monthly unless you take the annual discount.
Monthly account statement and reporting fee
Chargeback Fee
Not applicable; no card acquiring.
Per-incident chargeback dispute fee
Payouts
Standard Payout Time
3 business days by ACH.
Regular deposit schedule to your bank account
Expedited Payout Time
Same-day ACH or instant transfer for 1%, capped at $75.
Faster deposit option (may have additional fees)
Minimum Payout Amount
Melio holds funds with Evolve Bank & Trust or J.P. Morgan while a payment is in transit — money leaves your account when you schedule the payment and reaches the vendor on the delivery date for the method you chose. This float is the mechanic behind most of the complaints in the section below: if the account is suspended after a payment is scheduled but before it is delivered, the money is in Melio's custody rather than yours or your supplier's.
Minimum balance required before payout
Contract Terms
Contract Length
None; monthly or annual plan.
Required commitment period
Cancellation Process
There is no term commitment and no early-termination fee — you downgrade to the free Go plan or stop using the service. The thing worth reading before you commit volume is not the contract length but the terms of service around suspension: Melio reserves the right to suspend an account for terms-of-service reasons and to hold funds pending investigation, and its published complaint record shows it uses that right. Keep an alternative payment rail configured at your bank.
How to terminate your account
Melio Pricing Calculator
Estimate your monthly costs
Pick a published plan, enter your volume and transaction profile, and we’ll compute the math the same way an underwriter would. Real costs vary with card mix, chargeback rate, and any negotiated terms.
$
$
Estimated Monthly Cost
$200.00
Effective Rate
2.00%
Discount rate (1% × $10,000)$100.00
Per-transaction fees ($0.50 × 200)$100.00
Number of transactions200
Flat all-in rate (interchange built in)
Chapter 3
What you actually get
Products, integrations, payment-type coverage, security posture, and how their support holds up in practice.
Products & Services
ach
Accounts payable and bill pay
Capture bills by upload, email to a dedicated inbox or AI scan, then pay by ACH, wire, paper cheque or card. Recurring payments, partial payments, combining several bills into one payment, and vendor-credit application are all supported.
payment processing
Pay by card to a non-card vendor
Fund a payment with a credit or debit card for 2.9% and have Melio deliver it as ACH or a paper cheque. This is the feature most businesses actually adopt Melio for — it converts a cheque-only supplier into card float or card rewards.
other
Approval workflows and user roles
Per-amount, per-scheduler and per-vendor approvals, multiple and gradual approval chains, and roles covering viewer, approver, owner, admin, contributor and accountant. Custom approvals start on the Core plan; advanced roles on Boost.
other
Accounting sync
Two-way sync with QuickBooks Online and Xero from Core, QuickBooks Desktop from Boost, and NetSuite on Unlimited. Xero's ownership makes the Xero path the one most likely to deepen.
invoicing
Invoicing and receivables
Branded invoices, payment links and card or bank acceptance, included free on every plan. Useful, but a light AR tool rather than a merchant account — treat it as a way to get paid on invoices, not as checkout.
ach
International payments
Payments in US dollars and in foreign currencies, at $20 flat by ACH or 2.9% plus $20 by card, with faster international options on the higher plans.
other
Vendor management and 1099s
Bulk vendor upload, collection of vendor payment details, W-9 collection and automated 1099 filing from the Core plan up — the reason a lot of firms with contractor-heavy payables choose it over a bank bill-pay module.
Support & Contact
Chapter 4
What others say
Synthesis of third-party platform reviews and industry ratings — agreements, disagreements, and which signals to weight.
Platform Ratings
Aggregated Trust Score
Based on 1,625 reviews across 2 rating platforms
2.2
out of 5
Overall Rating
Better Business Bureau
Reviewer Notes
The Better Business Bureau rates Melio Payments Inc. F and it is not BBB accredited. The profile listed 104 complaints, 8 of them recorded as unresolved. The dominant themes are accounts suspended without a clear explanation, funds held while a payment was in flight, and difficulty reaching a person once the account is locked. This is the single strongest counterweight to the pricing transparency that otherwise distinguishes the product.
Trustpilot
Reviewer Notes
A TrustScore of 3.4 across roughly 1,625 reviews, and the distribution matters more than the average: 77% are five-star and 16% are one-star, with very little in between. That shape is characteristic of a product that works smoothly until a risk decision goes against you. Melio replies to essentially all negative reviews, usually citing terms-of-service violations, which reviewers routinely dispute.
Chapter 6
Common questions
Frequently Asked Questions
Features
Neither, in the usual sense. Melio is an accounts-payable platform: its main job is paying your suppliers by ACH, wire, cheque or card. It does include free invoicing with card and bank acceptance on the receivables side, but there is no card-present acceptance, no terminal and no gateway. Most businesses run Melio alongside a separate merchant account rather than instead of one.
Pricing
Support
General
Contracts & Terms
How we evaluated Melio
We evaluate every payment processor independently — Payment Review does not accept paid placement. Our analysis combines hands-on product testing where possible, public pricing and policy documents, third-party reviews from BBB, Trustpilot, Google, and G2, and employee feedback from sites like Glassdoor and Indeed. We update reviews on a rolling cadence and flag the next review date so readers know how fresh the analysis is.
Last fact-checked September 4, 2026
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