Moneris
Payment Processor
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TL;DR
Moneris provides a full range of payment processing solutions for businesses in Canada. This includes traditional point-of-sale (POS) systems, mobile payment terminals (e.g., Moneris Go), online payment gateways, ecommerce integrations, fraud prevention tools, and loyalty programs. Its suite also includes field services, on-site installation, and flexible devices for retailers, restaurants, and professional services.
Strengths of Moneris include its depth of offerings, broad industry coverage, and robust back-end tools for merchants of different sizes. It also benefits from strong financial backing and market leadership in Canada.
Weaknesses often reported by merchants involve pricing transparency, contract terms, and occasional support frustrations. Some smaller businesses may find rates and lock-in agreements less competitive compared to newer providers.
About
Moneris is Canada’s largest payment processor, providing point-of-sale systems, ecommerce payment gateways, and mobile payment solutions for businesses across Canada through a joint venture owned by Royal Bank of Canada and Bank of Montreal.
Products & Services
GATEWAY
Moneris Gateway
Moneris Gateway is their core ecommerce payment processing platform that allows businesses to accept payments online through websites, apps, or custom integrations.
Key Features
- Accept credit cards, debit cards, Apple Pay, Google Pay
- Hosted checkout pages (Moneris Checkout)
- API-based integration (Moneris API / REST)
- API-based integration (Moneris API / REST)
- Multi-currency pricing (140+ currencies supported)
- Fraud protection tools (3-D Secure, Kount, tokenization)
- Virtual terminal for manual entry payments
- Plugins for Shopify, WooCommerce, Magento, Ecwid
POS
Moneris Go Terminal
$34.95 per month
Physical payment terminals used in-store for card-present transactions.
Key Features
- Tap, chip, swipe payments
- Contactless payments (Apple Pay, Google Pay)
- Inventory and POS integrations (depending on setup)
- Wireless and mobile capabilities
- Integrated receipt printing
POS
Moneris Go Slim
$39.95 per month
Light, long-lasting POS
Key Features
- Goods can be purchased via monthly amounts
- Customized gift cards
- Dynamic currency conversion
- Offer recurring payments
- 24/7 support
POS
Moneris Go PIN Pad
Compact, Android-powered point-of-sale payment device designed for in-store, countertop, or integrated POS environments. It is mainly used by merchants who already have a POS system and want a dedicated customer-facing payment terminal for fast, secure card transactions.
Key Features
- Contactless (tap payments)
- Swipe (magstripe cards)
- Digital wallets like Apple Pay and Google Pay
- Interac debit (strong support in Canada)
- Supports recurring billing
- Offline payment capability
Pricing
Moneris Go Terminal
POS
$34.95 per month
Moneris Go Slim
POS
$39.95 per month
Platform Ratings
Aggregated Trust Score
Based on 205 reviews across 3 rating platforms
3.9
out of 5
Overall Rating
Better Business Bureau
8 reviews
Reviewer Notes
A mix of some positive and negative comments. Various complaints about contracts and equipment shipping.
Trustpilot
185 reviews
Reviewer Notes
Many praise customer service availability and helpful agents. Concerns include pricing, billing issues, and occasional glitches.
G2
12 reviews
Reviewer Notes
Mixed experiences; strengths cited include core features but some limitations noted in integration or depth of functionality.
Processing Rates
Online Transactions
Card-not-present, e-commerce, and online payments
2.4% to 3.5% + per transaction fee
Per transaction
In-Person Transactions
Card-present retail and point-of-sale transactions
1.4% to 2.5% + per transaction fee
Per transaction
Keyed Transactions
Manually entered card-not-present transactions
2.5% to 3.9% + per transaction fee
Per transaction
International Transactions
Cross-border and foreign currency transactions
higher than domestic rates, often +1% or more
Per transaction
Fees
Monthly Fee
often $10 to $50+
Recurring monthly account fee
Setup Fee
$0 to several hundred dollars depending on promo or hardware
One-time account setup and onboarding fee
PCI Compliance Fee
$5 to $30 monthly
Annual PCI DSS compliance and security fee
Statement Fee
$5 to $15 monthly
Monthly account statement and reporting fee
Chargeback Fee
$15 to $25 per dispute
Per-incident chargeback dispute fee
Early Termination Fee
can range from $100 to several hundred dollars or remaining contract obligation
Fee for canceling before contract end
Payouts
Standard Payout Time
typically 1 to 2 business days
Regular deposit schedule to your bank account
Expedited Payout Time
same-day or next-day (may incur fees)
Faster deposit option (may have additional fees)
Minimum Payout Amount
usually none, but depends on merchant agreement
Minimum balance required before payout
Contract Terms
Contract Length
Required commitment period
Commonly 1 to 3 years, sometimes longer for equipment deals
Cancellation Process
How to terminate your account
requires written notice; early termination fees may apply depending on contract terms
Security & Compliance
PCI Compliance
Payment Card Industry Data Security Standard compliance level
PCI Level 1
Fraud Prevention
Fraud detection and prevention tools
Risk monitoring, AVS checks, CVV verification, rule-based fraud screening
Data Encryption
Encryption standards for data at rest and in transit
TLS/SSL for data in transit
Tokenization
Supported
Replace sensitive card data with secure tokens
Accepted Payment Types
Credit & Debit Cards
Visa
Mastercard
American Express
Discover (limited cases depending on setup)
Interac debit
Digital Wallets
Apple Pay
Google Pay
Bank Transfers
EFT/ACH
Alternative Payment Methods
Integrations
E-commerce Platforms
Compatible shopping cart and online store platforms
ShopifyWooCommerceMagentoBigCommerce
4 integrations available
Accounting Software
Sync transactions with your accounting tools
QuickBooks
1 integration available
CRM Systems
Connect with customer relationship management platforms
Salesforce (via third-party connectors)Various ERP systems depending on integration partner
2 integrations available
Special Features
Subscription Management
Manage recurring subscriptions and billing cycles
Supported
Marketplace Tools
Multi-vendor marketplace functionality
Supported
Virtual Terminal
Accept payments manually via web interface
Supported
Recurring Billing
Automated recurring payment processing
Supported
Multi-Currency Support
Accept and process multiple currencies
Supported
Top Competitors
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Employee Reviews & Sales Practices
3.2/5
Overall Employee Rating
Based on 620 employee reviews
Sources
https://www.glassdoor.com/Reviews/Moneris-Reviews-E16506.htm
Support & Contact
Support Types
phonechat
Quality Assessment
Support is generally considered reliable and knowledgeable, especially for technical and POS-related issues. However, response speed and billing-related resolutions receive mixed reviews depending on merchant size and contract type.
Moneris Pricing Calculator
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Number of Transactions200