MultiSafepay Review

MultiSafepay is an Amsterdam payment service provider for European small and mid-size businesses. It is licensed by De Nederlandsche Bank (DNB) as a payment institution, is authorised to acquire payment transactions, and says it acts as acquirer and processor for Visa, Mastercard and Bancontact. Merchants sign directly with MultiSafepay B.V. One contract covers online payments, in-person terminals and about 40 payment methods, including iDEAL | Wero, Bancontact, cards, Apple Pay, Google Pay, PayPal, Klarna, in3 and Riverty. It does not publish rates. As of October 2026 its pricing pages for the Netherlands, Belgium, Spain and Italy all ask you to request a quote. They say you pay per successful transaction with no set setup or monthly fee. Payouts reach Dutch and Belgian bank accounts in one business day by default, and other countries in three to five. The company dates its business to 1999, when founder Olaf Geurs set up MultiPay, although its own timeline gives 2005 as the year MultiSafepay was founded. It has been a wholly-owned subsidiary of Ant International, the owner of Antom, since 1 July 2024. The general terms run for an indefinite period, and you can end them at any time. However, they let MultiSafepay set up a security deposit whenever it chooses and keep it for up to 12 months after you leave. In 2016 DNB fined MultiSafepay EUR 50,000 over its compliance function. DNB also placed a curator at the firm from November 2016 to June 2017.

What MultiSafepay is

MultiSafepay is a payment service provider based in Amsterdam that serves small and mid-size European merchants, online and in person. The company's own dates disagree. Its timeline traces the business to MultiPay, set up in 1999 by Olaf Geurs, and gives 2005 as the year MultiSafepay itself was founded, but its plugins page calls 1999 its founding year, its 2024 acquisition announcement says "Since 1999", and a November 2025 release says Geurs had led the company since its establishment in 1999. We therefore give no single founding year. Early on it used prepaid cards to give Dutch webshops a way to take payment. The legal entity, MultiSafepay B.V., was called Teletik Services B.V. until 3 July 2014, according to a 2016 DNB decision, which also says it has held a DNB payment-institution licence since 20 September 2012. The company's own merchant counts disagree as well: its company pages say more than 20,000, while its homepage and terminals page say 25,000-plus. Its July 2024 acquisition announcement gave over 18,000 SMEs. It has offices beyond the Netherlands, including in Spain since 2013, and support teams for Dutch, Belgian, German, Spanish and Italian merchants.

Ownership and licensing

MultiSafepay has been a wholly-owned subsidiary of Ant International since 1 July 2024, when the two companies announced the deal had received regulatory approval. It operates alongside Antom, Ant International's merchant payments business. Its announcement said the contract and terms of existing merchants would not change. Rachelle Alexis Lim, previously Antom's general manager for EMEA, became CEO in November 2025, and Olaf Geurs moved to chief technology officer. DNB's public register lists MultiSafepay B.V. as a payment institution under article 2:3a of the Dutch Financial Supervision Act (Wft). It has held a payment-institution licence since 2012, and the register lists services effective 19 February 2019 that include acquiring payment transactions, issuing payment instruments, and operating payment accounts. Its licence is passported to other EEA states. Merchant funds are received by a separate foundation, Stichting inzake Multisafepay Internet Betalingen, which the register lists alongside the company.

Why we list it as a payment platform

Merchants sign their agreement directly with MultiSafepay B.V. The company holds a DNB licence that covers acquiring and says it acts as acquirer and processor for Visa, Mastercard and Bancontact, with a direct connection to the schemes. That puts it in the platform/acquirer category on this site rather than among facilitators or resellers. Some payment methods work differently: PayPal settles to your own PayPal business account, and the terms allow some methods to run on a contract you hold directly with the bank or provider. The terms also let MultiSafepay pick or change the processing or acquiring providers it uses.

What it costs

MultiSafepay publishes no rates. As of October 2026 the English, Dutch, Belgian, Spanish and Italian pricing pages all carry the same message: pay only for successful transactions, no fixed startup or monthly fee, and a transparent per-transaction price that you get by requesting a quote. None of them lists a fee for iDEAL | Wero, cards, Bancontact, wallets or buy-now-pay-later methods. Archived copies show the English page has worked this way since at least July 2024. Without a published price we cannot say how it compares with providers that publish theirs, or whether a quote will include 21% Dutch VAT. The general terms say all costs and taxes are borne by the merchant unless agreed otherwise in writing.

• Per-method transaction fees: quoted per merchant.
• Setup and monthly fees: none set, according to the pricing FAQ. The general terms do provide for monthly fixed fees 'if applicable', and let MultiSafepay introduce a new recurring fee on at least two months' notice, so check your quote.
• Chargebacks: a fee per chargeback applies, set in your agreement. Scheme fines and costs linked to your chargebacks can be passed on.
• Currency conversion: MultiSafepay's costs are passed on, according to the terms.
• Rate changes: MultiSafepay can change your rates on two months' notice, and you may leave before the change takes effect.
• The terms forbid negotiating rates through a third party and allow a fine of EUR 200 per day of violation.

How it works

You sign up online, open a free test account if you want to try the API sandbox first, and connect through one of MultiSafepay's own plugins or its API. Its own plugins cover about 20 shop systems, including Shopify, WooCommerce, Magento, PrestaShop, Shopware, Lightspeed, CCVShop, Mijnwebwinkel and Odoo, and partner-built integrations cover others such as Ecwid. MultiSafepay says many merchants can start processing the same day, depending on business type, with payouts beginning once onboarding is complete. Payment methods include iDEAL | Wero (iDEAL is moving to Wero during 2026 and 2027), Bancontact, the main card schemes, Apple Pay, Google Pay, Click to Pay, PayPal, Amazon Pay, Klarna, in3, Riverty, Billink, Trustly, Bizum, MB Way, Multibanco, Przelewy24 and EPS. For shops it sells payment terminals, and its C-TAP software can run on many existing Benelux terminals. Platforms and marketplaces get onboarding, split-payout and commission tools.

Payouts and holds

Funds land in your MultiSafepay balance, and transaction costs are deducted from it. You set automatic payouts for chosen weekdays or month-end, with an optional minimum balance and reserve, or trigger payouts manually. MultiSafepay's documentation says funds arrive within one business day by default in the Netherlands and Belgium and in three to five business days elsewhere. It does not process payouts on weekends or bank holidays, and its risk team sets the payout delay on each account. The general terms promise transfer within one to seven working days of MultiSafepay receiving the funds. Payouts go only to a European business bank account whose name matches your Chamber of Commerce extract. MultiSafepay takes up to five business days to verify a new account. The terms let MultiSafepay set up a security deposit at any time, in an amount and for a period it decides, and suspend payouts or block the account in cases such as suspected fraud or anti-money-laundering concerns. Payouts can also be suspended while a shopper complaint that MultiSafepay has passed to you remains unresolved.

Contract terms

The general terms (2025 edition) make the agreement indefinite unless agreed otherwise. You can terminate at any time by email, and MultiSafepay can terminate on two months' notice, or immediately in situations that include a risky credit profile, suspected fraud, harm to its brand, or an instruction from a supervisor. No early-termination fee is named, but if MultiSafepay ends the agreement immediately it can charge you a fine equal to the fines and fees, such as chargebacks, that it owes third parties because of your account. You must keep an EU business bank account for six months after termination. On exit, invoiced fees become due at once, open transactions are settled, and a security deposit may be kept for up to 12 months, without interest. Chargebacks can be reclaimed up to a year after payment. MultiSafepay pays no interest on balances. Its liability excludes indirect loss and lost profit, and you must report any damage in writing within a month of becoming aware of it. Dutch law applies, disputes go to the Amsterdam court, and the Dutch text prevails.

Regulatory record

DNB has taken two formal measures against MultiSafepay, both published on its website. On 11 October 2016 it fined the company EUR 50,000 for lacking an independent and effective compliance function in 2014 and 2015, in breach of article 21(1) of the Decree on Prudential Rules. MultiSafepay objected and appealed. Its objection, court appeal and final appeal to the Trade and Industry Appeals Tribunal were rejected, the last on 3 March 2020. Separately, DNB had issued a directive on 2 July 2015 over customer due diligence and sound business operations. Because MultiSafepay did not comply in time, DNB appointed a curator from 8 November 2016 to 30 June 2017, by which point DNB judged the directive met. Both matters predate MultiSafepay's 2019 acquiring authorisation and its 2024 acquisition by Ant International. We found no later enforcement action.

Reputation

As of 17 October 2026, MultiSafepay has a TrustScore of 3.6 from 517 reviews on Trustpilot. Its star distribution is more positive: 77% five-star and 16% one-star. MultiSafepay claimed the profile in 2017 and replies to about 75% of negative reviews. Recent reviews are few. Many recent one-star reviews come from shoppers rather than merchants, describing phishing emails that used MultiSafepay's name or refunds from webshops that had gone offline. The merchant complaints describe applications rejected after onboarding and an account closed after document requests. Positive merchant reviews praise reliability, fast support and developer documentation. Its own timeline says it was named top payment service provider in the Dutch Emerce100 in 2021.

Who should use MultiSafepay

MultiSafepay suits a Dutch or Belgian merchant, or one selling across several EU markets, that wants local payment methods, card acquiring and terminals from one licensed European provider, with local-language support and ready-made plugins. Because it publishes no prices, get written quotes for each payment method you expect to use, plus the chargeback fee and whether VAT is included. Then compare those quotes with other providers' published rates before you sign. Ask how large any security deposit or payout delay on your account will be, since the terms leave both to MultiSafepay. Merchants outside Europe, sole traders without a business account in the company's registered name, and businesses on the prohibited list should look elsewhere.