Niubiz Review

Niubiz is Peru's largest card acquirer. It was known as VisaNet Perú until February 2020 and is run by Compañía Peruana de Medios de Pago S.A.C. from Miraflores, Lima. It signs merchants directly, rents them POS terminals and also sells an online gateway (Pago Web), payment links, QR acceptance, working-capital loans and a cash-in agent network. It is owned by Peruvian banks and, as of Indecopi's 2021 market study, Visa; BBVA Perú reported a 20.20% stake at 30 September 2025. Niubiz publishes a rate table by business segment, as Peru's central bank requires. Weighted-average rates run from 1.53% to 3.38% on credit cards, 1.79% to 2.73% on debit and 3.88% to 4.03% on foreign cards, with maximums up to 4.95%. Your own rate is agreed when you sign up, and the table does not say whether IGV is included. Terminal rental prices are not published. Its help centre says sales are paid the next business day if your account is with BCP, BBVA or Scotiabank, and in two business days at other banks, though the contract allows up to three. The contract has no fixed term, and either side can end it on 30 days' notice by notarial letter. It lets Niubiz hold suspect transactions, defer payouts by up to 30 days after unremedied fraud, and deduct card-not-present transactions an issuer flags as errors without asking for your documents. Dispute fees run from about $2 to $842 per case, and there are monthly penalty programmes for merchants above dispute or fraud thresholds.

Estimated annual cost at three realistic processing volumes, using Niubiz’s published online rate plus monthly fees. Real costs vary with average transaction size, chargeback rate, and any negotiated terms.

What Niubiz is

Niubiz is the trading name of Compañía Peruana de Medios de Pago S.A.C., a Lima card acquirer that signs up merchants, supplies their terminals and payment software, and settles card sales into their bank accounts. It traded for most of its history as VisaNet Perú, when it acquired only Visa cards. Indecopi, Peru's competition authority, says in its 2021 market study of card payments that the main banks set the company up in 1997 to handle acquiring for Visa exclusively, and Peru's tax registry, as reproduced by business directories, records it as starting activities on 17 January 1997. Niubiz's own site says it has been part of Peruvian payments for more than 28 years. The company announced its new name, Niubiz, in early February 2020: Gestión published an interview with general manager Diego Conroy on the change on 3 February 2020. Indecopi records that Niubiz announced a Mastercard acquiring licence from January 2020, and trade press at the rebrand said it would add Mastercard, American Express, Diners Club and Discover to Visa. Niubiz now carries the tagline 'Lo hacemos distinto' on its site and documents.

At the time of the rebrand, the company said it had more than 300,000 affiliated merchants and processed more than 400 million transactions a year, and Conroy told Gestión it held more than 80% of the market. Indecopi's study puts its 2020 share at 74% of the value of credit-card transactions and 79% of debit-card transaction value. Those are 2020 figures. We found no more recent merchant or volume figure published by Niubiz itself, so we do not state a current one.

Ownership and regulation

Niubiz is owned by Peruvian banks. BBVA Perú's financial statements to 30 September 2025 report that the bank holds 20.20% of Compañía Peruana de Medios de Pago S.A.C. and accounts for it as an associate. Intercorp Financial Services' 2025 annual report on Form 20-F names a serving Interbank executive as a director of the company, and Credicorp's refers to 'Visanet Peru (now Niubiz)'. Indecopi's 2021 market study said Visa was also a shareholder with a seat on the board, and recommended that Visa place its shares in a trust or sell them; we found no record of whether it did. The same study names BCP, BBVA Perú, Scotiabank Perú and Interbank among the bank shareholders of Peru's acquirers as a group. We could not open a primary filing showing any other shareholder's current stake in Niubiz, so we do not state one. In September 2025 Niubiz sold VendeMás, the payment facilitator it had set up for micro-merchants, to the Colombian company Bold.

Card acquiring in Peru is overseen by the central bank, the BCRP. Its regulation of card payment agreements, Circular 0027-2022-BCRP (in force since January 2023 and still listed by the BCRP as current), requires acquirers and payment facilitators to publish their discount rates on their websites, broken down by merchant segment and card type and updated at least quarterly. Niubiz's tarifario page describes itself as that table. Niubiz publishes PCI DSS v4.0.1, PCI PIN and ISO 27001 certificates in its help centre.

Why we list Niubiz as a platform

Niubiz holds the merchant agreement itself. A business signs Niubiz's own contrato de afiliación, gets a merchant code from Niubiz, uses Niubiz terminals or its Pago Web gateway, and is paid by Niubiz. Niubiz sets the commission, controls the payout schedule and decides holds and chargebacks. That is a full-stack acquirer, which our taxonomy files under platform. It is not an ISO or agent reselling someone else's acquiring, and since selling VendeMás it no longer runs a separate facilitator brand.

What it costs

Niubiz does not sell at one public price. Its tarifario, read on 1 November 2026, lists default discount rates for four business segments, with a weighted average and a maximum for each card type. The page carries no date.

• Service stations: credit 1.53% average (3.45% maximum), debit 1.79% (3.47%), foreign cards 4.03% (4.40%).
• Government, institutions and miscellaneous services: credit 2.53% (4.30%), debit 2.25% (4.00%), foreign 3.97% (4.59%).
• Tourism and restaurants: credit 3.38% (4.71%), debit 2.73% (4.50%), foreign 3.99% (4.59%).
• All other businesses: credit 2.98% (4.95%), debit 2.58% (4.25%), foreign 3.88% (4.59%).

Niubiz says merchants can choose one rate per card type or a single unified rate, and that all values are subject to commercial criteria and risk conditions agreed at sign-up. The table does not say whether IGV, Peru's 18% sales tax, is included. Under the contract, the commission covers Niubiz's share, the card issuer's share and the card network's. Your monthly billing document itemises the commissions, the IGV and any other charges. In practice, rates are quoted per account, and a negotiated rate below the averages is possible for larger merchants.

Other published charges include the dispute fees covered below, an administrative fee of S/70 (or US$20 for dollar accounts) per court or government garnishment order processed, per a November 2020 notice, and charges for lost, stolen or damaged rented terminals. A September 2026 notice sets those charges from S/1,295 + IGV for the top device tier down to S/50 + IGV for the oldest. The A910, A920 and P10 terminals are S/500 + IGV, and accessories cost from S/5 to S/220 + IGV. On the earning side, Niubiz says its dynamic currency conversion pays the merchant up to 1.25% on foreign-card sales where the customer accepts conversion, and its POS page advertises a S/0 commission on wallet payments, subject to terms. Terminal rental prices are not published.

Products

The core product is the POS Niubiz, a wireless Android terminal with a touch screen and built-in printer. It takes chip, contactless, Apple Pay and Google Pay, QR wallet payments, and 'Paga Rápido' sales below S/150 without PIN, ID or signature. Add-ons run on the terminal: electronic invoicing to SUNAT, a product catalogue, interest-free instalments for BCP and BBVA cardholders, points and miles redemption for Interbank and BBVA, and Powerpay, a buy-now-pay-later product from Grupo BBVA. There are also PIN pads that integrate with tills, a cloud integration for hotels, restaurants and service stations, fleet fuel control and offline in-flight terminals.

For online sales, Pago Web is the hosted gateway, accepting Visa, Mastercard, American Express, Diners and UnionPay alongside wallets and QR. Pago Link sends payment links without a website, and Pago Programado handles recurring charges. Niubiz's QR code is interoperable with Peru's wallets and, according to the product page, now also accepts foreign wallets such as Brazil's Pix and Mercado Pago from Argentina. Préstamos Niubiz are working-capital loans assessed on your Niubiz sales history and repaid automatically from daily sales, with partner financial institutions. Agente Niubiz lets a store earn commissions on top-ups and bill payments through its terminal.

Payouts

Niubiz's help centre says card sales are deposited the next business day if the merchant affiliated with a BCP, BBVA or Scotiabank account, and in two business days for other banks; weekends and holidays are excluded. The POS page advertises payment the next morning regardless of bank, marked as subject to terms. Recurring Pago Programado charges are paid two days after the approved transaction. Merchants must close the batch on the terminal daily to avoid delays.

The contract is looser than the marketing. Clause 7.2 commits Niubiz to pay within three business days of the transaction, provided it is not subject to a hold. Clause 7.3 allows a longer term set at sign-up for business type, location, fraud or chargeback risk, which Niubiz can revise. Clause 7.4 lets it defer payouts for up to 30 calendar days when earlier fraud has not been corrected. Once money reaches your bank account, Niubiz's obligation ends, and you have 60 days to report any error in a payout.

Holds, disputes and chargebacks

Clause 7.10 lists when sales can be held: court, government and arbitration garnishment orders, and transactions involved in suspected or proven fraud, chargebacks or illegal activity. For suspected fraud, unusual activity or errors, Niubiz can hold the payout while it checks with the issuer, and you have seven business days to send the receipt and supporting documents or the sale is voided. Where an issuer flags a transaction as an error, such as a duplicate or wrong amount, clause 10.3 has Niubiz review your documents first if the card was present. For card-not-present transactions it says Niubiz applies the deduction directly, without needing supporting documentation. Where a police complaint alleges wrongdoing, Niubiz can keep the money until the competent authority makes a final decision.

Niubiz's dispute fee sheet, created in June 2026, lists the following per-case charges. The sheet uses a $ sign without naming the currency; Niubiz's other notices use $ and US$ interchangeably for dollars.

• Visa: $2.81 per dispute received and $1.89 per dispute defence.
• Mastercard: $19.12 per dispute received, $0.63 per defence and $34.39 at pre-arbitration.
• Arbitration: $842.10, charged when the case goes to the card network and the issuer wins, marked as subject to evaluation.

On top of these, Niubiz runs monthly excess programmes per merchant code. For Visa, from 1 September 2025, card-not-present fraud and disputes are measured together. Above 1,000 cases and 100 basis points in a month, the fee is $3 per case from the fourth month. Above 1,500 cases and 150 basis points (Visa's excessive tier), it is $11.23 per case from the first month. For Mastercard, disputes above 50 cases and 50 basis points cost $3 per case from the third month, and the network's standard and excessive tiers carry fixed monthly charges that rise to $35,087.50 and $70,175.50. Every programme ends in disaffiliation in the twelfth month. Niubiz says it works with the merchant on a remediation plan and applies the fines only if three months of work fail to bring the figures down.

Contract terms

The current contrato de afiliación al Sistema Niubiz is dated 14 February 2022. It has indefinite duration from the day the merchant is enabled. Under clause 20, either party can end it without cause by notarial letter with at least 30 calendar days' notice, and termination covers every addendum. We found no early-termination fee. Rented terminals, software and materials remain Niubiz property and must be returned at the end or on request. The merchant pays for negligent damage, repairs, insurance deductibles and replacement after theft or loss, and Niubiz can deduct a terminal's value from payouts if the merchant refuses without reason to return it.

Niubiz can change the contract, the tariff and its manuals on at least 30 calendar days' notice, including through the electronic billing document. A merchant who objects can leave without penalty within 30 days (15 for manuals and operating guides); otherwise the changes take effect. Niubiz can remove a point of sale that processes nothing for 60 days, and replace or withdraw terminals that miss volume targets. It can suspend service for any breach on seven business days' notice to remedy, and end the contract by written notice on conditions that include reasonable signs of fraud, a merger or reorganisation of the merchant, insolvency proceedings and prohibited network practices. Merchants must keep transaction records for 24 months, may not set minimum amounts or surcharge card payments, and must give card customers the same discounts as cash payers. Disputes go to arbitration at the Lima Chamber of Commerce under Peruvian law.

Legal and regulatory record

We found no enforcement action, sanction or court ruling we could verify from a primary source that names Niubiz or VisaNet Perú as the subject. In April 2025 Indecopi fined Visa International Service Association and Visa International Peru for restricting payment facilitators from signing foreign merchants (Resolution 048-2025/CLC-INDECOPI, a first-instance decision Visa could appeal). That case named Visa, not Niubiz.

Reputation and support

Niubiz has no Trustpilot profile, and we found no other review platform with enough merchant reviews to summarise fairly. Support runs through a phone line, WhatsApp, the Niubiz en Línea portal and a help centre with manuals and videos for each terminal. Niubiz commits to answer queries and complaints within 30 calendar days, which can be extended for complex cases. In its favour, it publishes more of its terms than most Latin American acquirers: the full contract and addenda, the rate table, dispute fees and damage charges are all downloadable. The flip side of that transparency is what the documents show: wide discretion over holds and chargebacks, and steep penalties at the top of the dispute programmes.

Who Niubiz suits

Niubiz suits Peruvian businesses that want one bank-backed acquirer for counter, online and QR payments, bank with BCP, BBVA or Scotiabank, and are big enough to negotiate a rate below the published averages. Restaurants, service stations and stores that serve tourists can make use of DCC, instalments and loyalty redemption. It is a weaker fit for very small sellers who want a published flat price and a reader they buy outright, and for online merchants with high dispute rates, given how the contract treats card-not-present disputes. Niubiz does serve card-not-present and e-commerce merchants, but it is not a high-risk specialist.