Payrexx Review

Payrexx is a Swiss payment service provider based in Thun, built for small and mid-size businesses in Switzerland and a handful of European countries. Merchants sign one contract with Payrexx and can take cards, TWINT, PostFinance Pay, wallets, Klarna and other methods online, by payment link, by QR code and in person. As of October 2026 the Swiss price list has three plans: Free at CHF 0, Standard at CHF 19 and Premium at CHF 49 a month on a one-year term, excluding VAT, with discounts for two- and three-year terms. Domestic Visa and Mastercard payments online cost 2.50% + CHF 0.30 on Free, 1.65% + CHF 0.18 on Standard and 1.35% + CHF 0.18 on Premium. Business cards and cards from other regions cost 3.40% + CHF 0.18. Payrexx also works as a gateway for 25 or more outside processors such as PayPal, Stripe and Worldline, for a surcharge of 0.25% to 1% on top of that processor's own fees. Payrexx is not a bank; it is supervised for anti-money-laundering purposes as a member of VQF, a FINMA-recognised self-regulatory organisation. It has applied for an EU payment institution licence through a Liechtenstein subsidiary. Plans renew automatically for the same term unless cancelled in writing 30 days before expiry. New accounts wait 8 days for online funds, and Trustpilot reviews are few and mostly negative.

Estimated annual cost at three realistic processing volumes, using Payrexx’s published online rate plus monthly fees. Real costs vary with average transaction size, chargeback rate, and any negotiated terms.

What Payrexx is

Payrexx is a Swiss payment service provider for small and mid-size businesses, based in Thun in the canton of Bern. It started as a provider of payment tools and now offers online checkout, shop plugins, payment links, donation pages, card terminals, a Tap to Pay app and a white-label platform for other companies. As of April 2026 the company says it has more than 10,000 active merchants, more than CHF 300 million in total transaction volume including platform merchants, and about 50 employees. Its December 2023 funding announcement cited more than 50,000 customers; that figure counts customers rather than active merchants, and we do not rely on it. It serves merchants in Switzerland, Liechtenstein, Germany, Austria, France, Italy, Luxembourg, Denmark and Bulgaria, through Payrexx AG for Switzerland and its wholly owned subsidiary Payrexx Europe AG in Vaduz for the EEA.

Sources disagree on when it began. Payrexx's own pages give 2015 as its founding year. The Swiss commercial register shows Payrexx AG entered on 24 January 2014, with the PAYREXX trademark registered the same year. We do not state a single year. Founder Ivan Schmid led the company until the end of 2025. Payrexx announced in December 2025 that Anja Traum, formerly a managing director at the German processor Concardis, would become CEO on 1 January 2026. She was entered in the commercial register as managing director in March 2026 and removed from it on 10 September 2026. Payrexx has not published a reason. Its management page in October 2026 lists three co-CEOs: Michael Räss (COO), Fjona Veselji (CRO) and Hendrik Schulenburg (CFO). The same register entry made Jürg Schwarzenbach chairman of the board, on an interim basis according to the website. Payrexx raised about CHF 2.5 million in a Series A in December 2023 from INS Holding AG, representing Icelandic investors. The stake was not disclosed, so we treat INS as an investor, not an owner. We found no acquisition of Payrexx.

How it works, and why we list it as a payment facilitator

Payrexx offers two ways to take money. With its own processing, a merchant signs one contract with Payrexx and gets access to cards and local methods without separate acquirer agreements. Payrexx Pay, formerly Payrexx Swiss Collecting, is for Swiss-registered merchants and carries TWINT, PostFinance Pay, Reka and the other Swiss methods; Payrexx pays out the funds itself. Payrexx Pay Plus, formerly Payrexx Direct, serves merchants in all nine countries with cards, Klarna and European bank methods; its payouts come from Payrexx's partner Stripe, and it does not support recurring payments. Swiss merchants can run both, with each payment method switched on in only one of them.

Payrexx's Terms of Use say that in providing payment services it acts as a "technical service provider for the financial institution that provides the actual payment service under this contract". Merchants accepted at one of the merchant banks the terms list, Clearhaus, Bob Finance, Stripe, Shift4, PostFinance, TWINT, Centi and Visa Click to Pay, agree to that partner's merchant terms as well. Payrexx onboards merchants in a day, sets and publishes the price, controls payouts and reserves, and its December 2023 funding announcement described it as a registered payment facilitator of Mastercard, Visa, TWINT, PostFinance and Reka. That is the facilitator model, so we list it as one. The second way is to use Payrexx only as a gateway for a processor you already have a contract with, which is covered in the next section.

What it costs

All figures below are from Payrexx's Swiss pricing page as read in October 2026, in CHF and excluding VAT. Payrexx says plan prices are the same in EUR for EU merchants. Plans are priced per month but bought for a term of one, two or three years.

• Free: CHF 0 a month. Payment tools and Tap to Pay, one user, no shop plugins or API. Domestic Visa and Mastercard online cost 2.50% + CHF 0.30.
• Standard: CHF 19 a month on a one-year term, CHF 17 on two years, CHF 15 on three. Adds shop plugins, the API, webhooks, card readers and three users. Domestic Visa and Mastercard online cost 1.65% + CHF 0.18.
• Premium: CHF 49 a month on one year, CHF 44 on two, CHF 39 on three. Adds unlimited users, a custom domain and phone support. Domestic Visa and Mastercard online cost 1.35% + CHF 0.18.
• TWINT: 1.30% + CHF 0.30 on Free, 1.25% + CHF 0.18 on Standard and Premium. PostFinance Pay: 1.90% + CHF 0.20, or 1.50% on Premium. Klarna: 2.40% + CHF 0.30, or 1.60% + CHF 0.20 on Premium. American Express, Diners and Discover: 2.90% plus CHF 0.20 to CHF 0.30.
• Business cards and intra- or inter-regional Visa and Mastercard: 3.40% + CHF 0.18 online. Intra- and inter-regional cards in person: 3.10% + CHF 0.15. The pricing page gives one figure for these, not one per plan.
• In person in Switzerland: 0.95% + CHF 0.15 debit, 1.25% + CHF 0.15 credit and 1.25% TWINT on Standard, Premium or the InStore plan with its CHF 9-a-month Better Fees add-on. The no-fee InStore plan charges 1.65% + CHF 0.15 for cards.
• Other charges in the help centre: CHF/EUR 35 per dispute and CHF/EUR/USD 0.30 per payout. Paying foreign-currency sales out to a CHF account costs 2% in conversion.
• Discounts: 30% for companies under five years old and 50% for non-profit organisations. Individual pricing from 100,000 a month in volume (CHF in the May 2026 price sheet, EUR on the rendered pricing page).

Payrexx's price sheet says the headline card rates are for Swiss domestic transactions. Business cards and intra- or inter-regional cards, which in practice means cards issued outside Switzerland, German and Austrian cards included, cost 3.40% + CHF 0.18 online. A shop with many tourists, foreign customers or business buyers should model its card mix before relying on the headline rate. As an illustration, a Standard merchant taking CHF 20,000 a month in 200 domestic consumer card payments would pay about CHF 366 in card fees (1.65% plus CHF 0.18 each) plus CHF 19 for the plan. The same volume on business or foreign cards would cost about CHF 716.

The External Adapter surcharge

The "External Adapter" lines on the pricing page are for merchants who connect a processor of their own rather than using Payrexx's processing. Payrexx's price sheet lists more than 25 such providers and its help centre says more than 30, including PayPal, Stripe, Mollie, Datatrans, Worldline/Saferpay, PAYONE, Nexi/Concardis, Clearhaus and Amazon Pay. In that setup the merchant holds the contract with the outside provider, that provider verifies the account and pays out the funds, and Payrexx's payout screen does not show those balances. Payrexx charges a surcharge of 1.00% on Free, 0.50% on Standard and 0.25% on Premium, on top of whatever the outside provider charges. Merchants outside the nine countries Payrexx serves directly can only use this route. On its global English pricing page Payrexx says it does not offer integrated payment methods for businesses in those regions.

Contracts, payouts and holds

Under section 7.1 of the Terms of Use effective 28 July 2026, the minimum term is the subscription term you chose, and the contract renews for the same term unless you cancel in writing 30 days before it expires. A three-year plan at CHF 15 a month is therefore a three-year commitment that rolls into another three years if you miss the window. There is a 14-day right to cancel after signing. Under section 9.3, Payrexx can change its fees and payout fees on at least 10 days' notice. A merchant has 30 days from the notice to object; if it does not object and keeps using the service, the change counts as agreed. Section 12.12 adds a separate rule for other changes to the contract: they take effect one month after announcement unless stated otherwise, and a merchant who disagrees can terminate on one month's notice. Section 12.1 lets changes take effect on the date given in the notice. Discounts apply only to the first term, and the price then reverts to full. Unpaid invoices attract a CHF 20 reminder fee and, from day 70, collection charges. Liability is capped at three months of fees, and Swiss law applies with the courts in Bern.

Payouts are weekly on Mondays by default, or monthly or daily on request. A payout only includes online transactions older than the account's payout delay, which is 8 days for new merchants and can come down to 3 days after three months of processing. One section of the same help article gives 4 days as the default for new merchants, so confirm the figure at sign-up. Daily payouts need three months of history and depend on industry and risk. Payrexx can apply a rolling reserve for high-risk industries, new businesses, high chargeback rates or long delivery times, can withhold the amount of a likely chargeback, and pauses payouts while a dispute is open. Merchants are liable for every chargeback plus fees and fines, and each dispute costs CHF 35.

Support

Every plan includes the knowledge base at docs.payrexx.com and a ticket system staffed 24 hours a day, five days a week. Phone support, Monday to Friday 9:00 to 12:00 and 14:00 to 17:00, and prioritised handling come only with Premium or the InStore Better Fees add-on. Payrexx says that if you submit all documents by 16:00 and they are in order, it reviews and activates the account the same day.

Regulation and security

Payrexx AG is not a bank, and it does not describe itself as FINMA-licensed. Its legal notice says it is a member of, and regulated by, VQF in Zug, a self-regulatory organisation for financial intermediaries, and that it is audited every year by external auditors. VQF is recognised by FINMA to supervise anti-money-laundering compliance. In 2025 Payrexx Europe AG submitted a preliminary application to Liechtenstein's Financial Market Authority for an EU payment institution licence. We found no confirmation that it has been granted, and some third-party profiles that call Payrexx FINMA-licensed are inconsistent with its own legal notice. Payrexx says it is a PCI-DSS Level 1 service provider, with an attestation dated 10 June 2026, so merchants using its hosted checkout or iFrame can usually validate with the short SAQ-A questionnaire.

Reputation and complaints

Payrexx's Trustpilot profile has a TrustScore of 2.2 from just 26 reviews as of October 2026: 27% five-star and 73% one-star, with nothing in between, and only four reviews in the past year. Payrexx has claimed the profile, does not invite reviews and has replied to about two-thirds of negative ones. The most common complaint, from 2022 to 2025, is invoices and dunning letters. Several reviewers say they never ordered anything or had never heard of Payrexx, and some may be consumers billed through Payrexx by one of its merchants rather than Payrexx customers. Others, in June 2023 and April 2025, describe a contract that ran on or renewed although they did not use it. Other complaints describe declined payments, an account locked without explanation and a dropshipping business refused at onboarding. The positive reviews praise quick set-up, a Shopware integration and helpful support. The sample is too small to be conclusive. Our searches found no lawsuit, regulatory enforcement action or data breach naming Payrexx.

Who should use Payrexx

Payrexx fits a Swiss small business, association or charity whose customers mainly pay with Swiss cards, TWINT or PostFinance, and which wants online payments, payment links, QR invoices and a card reader from one provider at published prices. Start-ups and non-profits get meaningful discounts. It fits less well if many of your customers pay with business or foreign cards, if you need fast access to funds from the start, or if you want month-to-month terms. Before signing, choose the one-year term unless you are sure, note the renewal date and the 30-day written-cancellation window, and ask in writing which payout delay and any rolling reserve will apply to your account.