Norwich, United KingdomFact-checked August 29, 2026
Epos Now Review
B-A cloud point-of-sale system founded in Norwich, England in 2011 by Jacyn Heavens, now operating in the US from an Orlando office and claiming more than 80,000 business locations across 70-plus countries. The software is well liked — 26,281 Trustpilot reviews average 4.3, and the day-to-day complaints are few. The problems are all at the edges of the relationship: nothing about software pricing is published on the US site, the hardware bundle is advertised behind a discount countdown that never actually runs out, no two independent reviewers describe the same contract length, and the recurring theme in the US complaint record is how hard it is to get out. BBB lists 114 complaints in three years against an A+ accredited profile. Good product, aggressive commercial packaging — get the term and the monthly cost in writing before you sign anything.
- Rate from
- Not published. Epos Now also supports third-party processors — Merchant Maverick lists International Bancard, Worldpay and EVO Payments among the options — so if you already have an acquirer you like, ask whether you can keep it and what it costs you in software terms to do so.
- Monthly
- Not published anywhere on the US site. The pricing page advertises hardware and routes everything else to a phone number. Independent reviewers fill the gap, and they broadly agree on the shape even where the numbers vary: business.com reports a software-only plan at $39 per month on a 12-month term and a premium support plan at $79 per month for 24/7 phone and chat, and notes that the discounted hardware bundles require you to subscribe to the support plan for the length of the contract. UK coverage from Business Expert describes the same structure in sterling — a mandatory care and support subscription at £54 a month, or £25 per device per month depending on configuration, without which the promotional hardware price is not available. None of these figures is published by Epos Now and none is confirmed by it. The pattern to take away is that the cheap hardware is coupled to a monthly subscription for the duration of the term, so the headline hardware price is not the cost of the system. Get the monthly figure and the number of months written into the agreement.
- Payout
- Epos Now publishes this, and it is one of the few concrete numbers on the site: transactions are collected at the end of the day and paid out the next day, excluding weekends and bank holidays. A premium faster-payout option is available on request that includes weekends and bank holidays and lets you set your own cut-off time. The price of that option is not published.
- Contract
- Epos Now publishes nothing, and the independent sources genuinely disagree — which makes this the single most important thing to establish in writing before you sign. Merchant Maverick reports a 24-month minimum service contract for the advertised packages, with hardware leases running up to five years. business.com says Epos Now "typically offers one- to five-year contracts" and separately describes a software-only plan on a 12-month term. UK coverage from Business Expert describes a 12-month minimum that auto-renews annually, alongside a separate 36-month hardware care plan. Some of that spread is US versus UK and some is package versus package, but the honest position is that nobody outside Epos Now can tell you what your term will be. Assume the longer end until your own document says otherwise, and note that the software term and any hardware plan may be two different contracts with two different end dates.
- Founded
- 2011
Connect with Epos Now
Tell them what you need. This goes to Epos Now only.
Best for
Small and mid-sized retail and hospitality businesses that want an easy-to-learn cloud till with solid inventory and reporting, are comfortable committing for a couple of years, and will negotiate the contract terms in writing rather than accepting the package as pitched.
How it scores
Pricing1.5
Features4.0
Ease of use4.0
Support3.0
Contract2.0
Reputation score3.0
What it costs
Details →- Online
- Not published. Epos Now also supports third-party processors — Merchant Maverick lists International Bancard, Worldpay and EVO Payments among the options — so if you already have an acquirer you like, ask whether you can keep it and what it costs you in software terms to do so.
- Monthly
- Not published anywhere on the US site. The pricing page advertises hardware and routes everything else to a phone number. Independent reviewers fill the gap, and they broadly agree on the shape even where the numbers vary: business.com reports a software-only plan at $39 per month on a 12-month term and a premium support plan at $79 per month for 24/7 phone and chat, and notes that the discounted hardware bundles require you to subscribe to the support plan for the length of the contract. UK coverage from Business Expert describes the same structure in sterling — a mandatory care and support subscription at £54 a month, or £25 per device per month depending on configuration, without which the promotional hardware price is not available. None of these figures is published by Epos Now and none is confirmed by it. The pattern to take away is that the cheap hardware is coupled to a monthly subscription for the duration of the term, so the headline hardware price is not the cost of the system. Get the monthly figure and the number of months written into the agreement.
What others rate them
Details →- TRUSTPILOT
- 4.3
- BBB
- null
The takeB-
Epos Now sells a good point-of-sale system on commercial terms designed to be hard to see and harder to leave. The software genuinely is easy to use, the support staff genuinely do get praised by name, and 26,281 reviews averaging 4.3 is not a number you can wave away even allowing for the fact that the company solicits them. But no software price is published, the hardware discount sits behind a countdown clock that never actually expires, independent reviewers cannot agree whether the commitment is two years or three with hardware leases up to five, and 114 BBB complaints in three years cluster hard on cancellation, unreturned refunds and merchants who believed they were not locked in. If you go ahead, do it with the term, the monthly fee, the processing rate, the early termination fee and the lease-versus-purchase question all written into the document. Merchants who do that generally like this product. Merchants who signed on a phone call generally wrote the complaints.
Skip if you
Need month-to-month flexibility, want published software pricing you can compare before a sales call, are being offered a hardware lease rather than a purchase, or are the kind of business that would rather pay more for the ability to walk away.
Chapter 1
Should you choose Epos Now?
The headline take, the audiences it's right (and wrong) for, and the genuine differentiators behind the verdict.
About
A cloud point-of-sale system founded in Norwich, England in 2011 by Jacyn Heavens, now operating in the US from an Orlando office and claiming more than 80,000 business locations across 70-plus countries. The software is well liked — 26,281 Trustpilot reviews average 4.3, and the day-to-day complaints are few. The problems are all at the edges of the relationship: nothing about software pricing is published on the US site, the hardware bundle is advertised behind a discount countdown that never actually runs out, no two independent reviewers describe the same contract length, and the recurring theme in the US complaint record is how hard it is to get out. BBB lists 114 complaints in three years against an A+ accredited profile. Good product, aggressive commercial packaging — get the term and the monthly cost in writing before you sign anything.
Pros, cons, and audience
Pros
- 26,281 Trustpilot reviews averaging 4.3 out of 5, with 83% at five stars. Even discounted for the fact that Epos Now solicits reviews and pays for a Trustpilot subscription, a sample that large with that distribution says the everyday product works.
- Ease of use is the most consistently praised attribute across every source. Staff learn it quickly, which matters more than feature depth for a business with seasonal or part-time employees.
- The company answers its critics. Epos Now responds to 99% of negative Trustpilot reviews and is BBB accredited, which is not nothing — plenty of providers in this market simply ignore both channels.
- Payout timing is published and reasonable: transactions collected at end of day and paid out the next day excluding weekends and bank holidays, with an optional faster service that includes weekends and lets you set your own cut-off time.
- You are not forced onto its processing. Epos Now supports third-party acquirers — International Bancard, Worldpay and EVO Payments among them — so a merchant with an existing processor has a route to keep it.
- Real scale and a real support organisation: the company claims 80,000-plus business locations in over 70 countries and 130-plus app integrations, with a US office in Orlando alongside the Norwich head office.
- Hardware entry cost is low if you buy rather than lease. A complete POS package at $349 is genuinely cheap against the category, provided you have established that it is a purchase.
Cons
- No software pricing is published at all. The US pricing page advertises hardware and sends everything else to a phone number, so you cannot compare Epos Now's ongoing cost against an alternative without entering a sales process.
- The hardware discount is presented behind a permanent countdown clock. The page reads "WAS $1099, NOW FROM $349" above a timer showing roughly a day and a half remaining, and that timer is a standing feature rather than a real deadline. A perpetual expiring offer is a pressure tactic, and it is a fair warning about the sales culture behind it.
- Nobody outside Epos Now can tell you what the contract length is. Merchant Maverick reports a 24-month minimum with hardware leases up to five years; business.com says "one- to five-year contracts" and describes a software-only plan on a 12-month term; UK coverage describes a 12-month minimum auto-renewing annually plus a separate 36-month hardware care plan. Epos Now publishes nothing that would settle it. Some of the spread is genuine variation by package and territory, which is exactly why you cannot rely on any figure but the one in your own document.
- 114 BBB complaints over three years, 23 closed in the last twelve, against a US business BBB records as started in 2015. The themes are cancellation difficulty, charges continuing after cancellation, refunds promised and not paid, and merchants told they could cancel who were later told they were bound.
- Support can become a maze. BBB complainants describe being transferred between US and UK support centres, one recording over 65 hours of phone calls, and Merchant Maverick notes there is no 24/7 US phone support. For a till system that is a real operational risk — an unusable POS on a Saturday is lost trade.
- Some marketed capability is delivered by paid third-party apps rather than included. Merchant Maverick's specific criticism is that features advertised as part of the system turn out to require integrations, so verify what is actually in your package.
- The processing rate is unpublished. Independent reviewers consistently report 2.6% + $0.10 and agree with one another, but Epos Now itself will only say "flat rates" — and "no hidden fees, no surprise contracts" appears on the same page as no fees and no contract terms.
- Hardware commitments are a separate trap worth naming on their own. Merchant Maverick reports merchants unable to return leased equipment, and the UK hardware care plan documented by Business Expert runs 36 months with early termination priced at the remaining payments minus 3.5% — effectively paying out the term. A hardware plan is a committed cost whether or not you are still using the software it came with.
What makes them different
The genuine differentiator
Reach and usability. Epos Now claims more than 80,000 locations across 70-plus countries, and the single most repeated compliment across tens of thousands of reviews is that staff can be trained on it quickly. For a business with turnover on the tills, that is worth real money.
How we score it
1.5
Pricing Transparency
4
Feature Set
4
Ease of Use
3
Customer Support
2
Contract Terms
3
Industry Reputation
Chapter 2
What it costs
Real-world cost at three volumes, plus the rates, fees, payouts, and contract terms that drive them.
What Epos Now actually costs
Estimated annual cost at three realistic processing volumes, using Epos Now’s published online rate plus monthly fees. Real costs vary with average transaction size, chargeback rate, and any negotiated terms.
Small business
$10K/mo volume · ~$75 avg transaction
$3.5K/year
≈ $290/mo · 2.90% effective rate
Growing merchant
$50K/mo volume · ~$100 avg transaction
$17K/year
≈ $1.4K/mo · 2.90% effective rate
High volume
$250K/mo volume · ~$150 avg transaction
$87K/year
≈ $7.3K/mo · 2.90% effective rate
Pricing details
A well-liked till with a difficult contract
Epos Now was founded in Norwich, England in 2011 by Jacyn Heavens, who still runs it, and has grown into a genuinely international point-of-sale business — the company claims more than 80,000 business locations across over 70 countries, with a US office in Orlando alongside the UK head office. BBB records the US entity as having started in November 2015.
It is a cloud POS for retail and hospitality: tills, inventory, staff management, reporting, all in a browser, with a claimed 130-plus app integrations around it. And by most measures the software is good. Its Trustpilot profile carries 26,281 reviews at 4.3 out of 5, 83 per cent of them five star, and the compliments are specific in the way real compliments are — support staff named individually, problems actually resolved, a system new employees can learn in an afternoon.
That is one half of the picture. The other half is a US BBB file listing 114 complaints in three years, and the two halves do not contradict each other. They describe different parts of the relationship.
What is published, and what is not
The US pricing page publishes one number: a complete POS system from $349, marked down from $1,099. It publishes no monthly software price, no support fee and no processing rate. The integrated payments page talks about "flat rates on card transactions" and never says what the rate is. Both pages end in a phone number.
Independent reviewers have filled the gap fairly consistently. Merchant Maverick, Business News Daily and business.com all report Epos Now Payments at 2.6% + $0.10 per transaction. business.com puts software-only at $39 a month on a 12-month term and a premium 24/7 support plan at $79 a month, and says the discounted hardware bundles require the support plan for the length of the contract; UK coverage describes the same coupling at £54 a month. Three sources agreeing on the processing rate is better than one, and it is still not the company confirming it. The structural point matters more than any single figure: the cheap hardware is tied to a monthly subscription for the term, so the headline price is not the cost of the system. Get the numbers in your document.
One detail on that pricing page deserves calling out on its own. The $349 headline sits above a countdown clock reading about one day and nineteen hours until the offer ends. It does not end. The timer is a permanent fixture. An offer that is perpetually about to expire is not a discount — it is a list price wearing a hat, and it is a reasonable preview of how the sales conversation will go.
Nobody agrees how long the contract is
This is the single most consequential unknown, and it is genuinely unresolved in public sources. Merchant Maverick reports a 24-month minimum service contract for the advertised US packages, with hardware leases up to five years. business.com says Epos Now typically offers one- to five-year contracts, and separately describes a software-only plan on a 12-month term at $39 a month plus a $79 premium support plan. UK coverage from Business Expert describes a 12-month minimum that auto-renews annually with 30 days' written notice to stop, alongside a separate 36-month hardware care plan at £54 a month whose early termination is priced at the remaining payments minus 3.5%.
We are not going to pick one of those and present it as fact. Some of the spread is US versus UK, and some is that the software term and the hardware plan are apparently different contracts with different lengths — which is precisely the sort of arrangement that produces a merchant who believes they are twelve months in and discovers they are committed for thirty-six. Assume the longer end until your own document says otherwise. Ask whether the agreement auto-renews and on what notice. Then put the notice date in your calendar on the day you sign, because merchants who say their contract renewed without clear warning are a recurring type in the complaint file.
And separate the hardware question from the software question. A $349 purchase and a multi-year care or lease plan are not variations on a theme. Merchant Maverick reports merchants who could not return leased equipment; the UK care plan's exit price is the remaining payments less 3.5%, which is close to no exit at all. Whichever structure you are offered, price the full committed term rather than the headline.
The complaint record
BBB rates Epos Now A+ and has accredited it since April 2019, and it lists 114 complaints over three years with 23 closed in the last twelve. Both facts are worth stating together, because the letter grade mostly measures how a company responds to BBB rather than how merchants fare.
The complaint texts are where the information is, and they are consistent. Equipment that would not initialise, leaving businesses unable to trade for weeks. One merchant logging more than 65 hours of phone calls. Another describing being cycled between US and UK support centres. Charges continuing after cancellation was requested. Refunds promised by a stated deadline and not paid — one for $743. Merchants who say they were told they could cancel and were subsequently told they were bound.
The eleven per cent of Trustpilot reviews that are one star tell a compatible story from the other direction: unexpected fees, withheld funds, difficulty getting management attention on a financial dispute, and unhappiness about mandatory card terminal changes.
None of this describes bad software. It describes a company whose commercial machinery — billing, contracts, cancellation, refunds — is where merchants get hurt, and whose support organisation is split across two continents in a way that lets a hard problem circulate rather than land.
How to buy it, if you buy it
- Get four numbers in the document: monthly software and support charge, card processing rate, contract term, early termination fee. Verbal answers do not count.
- Ask whether the processing rate applies to keyed and card-not-present transactions or only card-present. A flat rate that covers one channel is not flat.
- Buy the hardware. Do not lease it. If a lease is the only option offered, price the full lease term as a committed cost and decide again.
- Ask whether the agreement auto-renews, on what notice, and diary the notice date immediately.
- If you have a processor you like, ask what keeping it does to your software price and your term — bundled discounts are usually conditional.
- Ignore the countdown clock. It will still be there next week.
- When you eventually cancel, do it in writing, keep the acknowledgement, and check the next two statements.
The B- is a deliberate split decision. On product, ease of use and everyday support, Epos Now earns better than that — tens of thousands of merchants say so and their reviews read as genuine. On pricing transparency, contract clarity and what happens when a merchant wants to leave, it earns considerably worse. A merchant who reads the contract carefully and buys rather than leases will probably be one of the happy ones. A merchant who signs on a phone call because a timer said the offer was ending will probably not be.
Processing Rates
Online
Not published. Epos Now also supports third-party processors — Merchant Maverick lists International Bancard, Worldpay and EVO Payments among the options — so if you already have an acquirer you like, ask whether you can keep it and what it costs you in software terms to do so.
Card-not-present, e-commerce, and online payments
In-person
Epos Now does not publish a processing rate. Its integrated payments page describes "flat rates on card transactions" and says every method — credit, debit, Apple Pay, Google Pay — is charged at the same rate, but never states what that rate is; the page ends in a phone number. Multiple independent US reviewers, including Merchant Maverick, Business News Daily and business.com, consistently report 2.6% + $0.10 per transaction for Epos Now Payments. Those sources agree with each other, which is worth something, but none of them is Epos Now and the company will not confirm it. Ask for the rate in writing before signing, and ask specifically whether it is the same for keyed and card-not-present transactions, because a flat rate that covers only card-present is not a flat rate.
Card-present retail and point-of-sale transactions
Fees
Monthly Fee
Not published anywhere on the US site. The pricing page advertises hardware and routes everything else to a phone number. Independent reviewers fill the gap, and they broadly agree on the shape even where the numbers vary: business.com reports a software-only plan at $39 per month on a 12-month term and a premium support plan at $79 per month for 24/7 phone and chat, and notes that the discounted hardware bundles require you to subscribe to the support plan for the length of the contract. UK coverage from Business Expert describes the same structure in sterling — a mandatory care and support subscription at £54 a month, or £25 per device per month depending on configuration, without which the promotional hardware price is not available. None of these figures is published by Epos Now and none is confirmed by it. The pattern to take away is that the cheap hardware is coupled to a monthly subscription for the duration of the term, so the headline hardware price is not the cost of the system. Get the monthly figure and the number of months written into the agreement.
Recurring monthly account fee
Statement Fee
The pricing presentation deserves comment on its own. The US pricing page headlines a complete POS system at $349, "WAS $1099", above a countdown clock reading roughly one day and nineteen hours. That countdown does not expire in any meaningful sense — it is a standing feature of the page. A discount that is permanently about to end is not a discount, it is a list price with a timer on it, and it tells you something about how this company sells. Treat the $349 as the price, not as a saving, and do not let the clock rush a contract decision.
Monthly account statement and reporting fee
Payouts
Standard Payout Time
Epos Now publishes this, and it is one of the few concrete numbers on the site: transactions are collected at the end of the day and paid out the next day, excluding weekends and bank holidays. A premium faster-payout option is available on request that includes weekends and bank holidays and lets you set your own cut-off time. The price of that option is not published.
Regular deposit schedule to your bank account
Contract Terms
Contract Length
Epos Now publishes nothing, and the independent sources genuinely disagree — which makes this the single most important thing to establish in writing before you sign. Merchant Maverick reports a 24-month minimum service contract for the advertised packages, with hardware leases running up to five years. business.com says Epos Now "typically offers one- to five-year contracts" and separately describes a software-only plan on a 12-month term. UK coverage from Business Expert describes a 12-month minimum that auto-renews annually, alongside a separate 36-month hardware care plan. Some of that spread is US versus UK and some is package versus package, but the honest position is that nobody outside Epos Now can tell you what your term will be. Assume the longer end until your own document says otherwise, and note that the software term and any hardware plan may be two different contracts with two different end dates.
Required commitment period
Cancellation Process
Not published, and this is where the complaints concentrate. The recurring account in BBB complaints is of being transferred between US and UK support, given inconsistent answers, and being told after the fact that a binding contract prevents cancellation. Several complaints describe promised refunds that did not arrive. Put your cancellation in writing, keep the acknowledgement, and check the following statements.
How to terminate your account
Epos Now Pricing Calculator
Estimate your monthly costs
Pick a published plan, enter your volume and transaction profile, and we’ll compute the math the same way an underwriter would. Real costs vary with card mix, chargeback rate, and any negotiated terms.
$
$
Estimated Monthly Cost
$39.00
Effective Rate
0.39%
Monthly fee$39.00
Number of transactions200
Flat all-in rate (interchange built in)
Chapter 3
What you actually get
Products, integrations, payment-type coverage, security posture, and how their support holds up in practice.
Products & Services
pos
Epos Now cloud POS
The core product: a cloud point-of-sale for retail and hospitality covering tills, inventory, staff and reporting, accessible from a browser. Consistently described as easy to learn, which is its strongest and most frequently praised attribute.
pos
Complete POS hardware bundle
The advertised $349 all-in-one till package (listed against a $1,099 "was" price). Confirm whether it is a purchase or a lease before signing — leased hardware can run to five years and reviewers report merchants being unable to return it.
payment processing
Epos Now Payments
Integrated card processing with next-business-day payouts as standard and a paid faster-payout option covering weekends. The rate is not published; third-party reviewers consistently report 2.6% + $0.10.
other
AppStore integrations
Epos Now claims support for 130-plus apps covering accounting, e-commerce, loyalty and payroll. Worth checking carefully: Merchant Maverick's specific criticism is that some capabilities marketed as included are in fact delivered by paid third-party integrations.
payment processing
Third-party payment processing
The POS can run with outside acquirers — International Bancard, Worldpay and EVO Payments are among those reported — so merchants with an existing processor are not automatically forced onto Epos Now Payments. Ask what that choice costs in software terms.
Support & Contact
Chapter 4
What others say
Synthesis of third-party platform reviews and industry ratings — agreements, disagreements, and which signals to weight.
Platform Ratings
Aggregated Trust Score
Based on 26,281 reviews across 2 rating platforms
4.3
out of 5
Overall Rating
Trustpilot
Reviewer Notes
Checked 29 August 2026: 4.3 out of 5 from 26,281 reviews — 83% five star, 11% one star, almost nothing in between. The profile is claimed, Epos Now holds a paid Trustpilot subscription, actively invites reviews and responds to 99% of negative ones. A solicited sample of that size is flattered relative to an unsolicited one, so read the average with that in mind; but 26,000 reviews is still a lot of merchants, and the positive ones are overwhelmingly specific — named support staff, patient troubleshooting, problems actually resolved. The eleven per cent that are one star describe unexpected fees, withheld funds, delays getting management attention on financial disputes, and dissatisfaction over mandatory card terminal changes. The gap between this profile and the BBB file is the story of this review: the software experience is good and the commercial relationship is where merchants get hurt.
Better Business Bureau
0 reviews
Reviewer Notes
Checked 29 August 2026: A+ and BBB accredited since 5 April 2019, filed at 189 S Orange Ave, Orlando, with the US business recorded as started 4 November 2015. Against that, BBB lists 114 complaints over the last three years and 23 closed in the last twelve. The complaint texts are consistent and unpleasant: equipment that would not initialise leaving merchants unable to trade for weeks, one merchant reporting over 65 hours of phone calls, another describing being transferred in circles between US and UK support centres, ongoing charges after cancellation attempts, refunds promised by a deadline and not paid, and merchants who say they were told they could cancel and then told they were bound. The A+ reflects responsiveness to BBB, not merchant outcomes — read the complaint volume and the complaint texts instead.
Chapter 6
Common questions
Frequently Asked Questions
Pricing
Only the hardware price is published. The US pricing page advertises a complete POS system from $349, presented as a reduction from $1,099. No monthly software or support price appears anywhere on the site, and no processing rate is published. Independent reviewers report the missing numbers and broadly agree: business.com puts software-only at $39 a month on a 12-month term and a premium 24/7 support plan at $79 a month, and says the discounted hardware bundles require you to hold the support plan for the length of the contract; UK coverage describes the same structure at £54 a month. Merchant Maverick, Business News Daily and business.com all report card processing through Epos Now Payments at 2.6% + $0.10 per transaction. Epos Now confirms none of this. The structural point is that the cheap hardware is coupled to a monthly subscription for the term, so $349 is not what the system costs. Before signing, get four numbers written into the agreement: the monthly software and support charge, the card processing rate including whether it differs for keyed transactions, the contract term, and the early termination fee. If a salesperson will not put all four in the document, that is your answer.
Contracts & Terms
General
Features
Setup & Onboarding
Support
How we evaluated Epos Now
We evaluate every payment processor independently — Payment Review does not accept paid placement. Our analysis combines hands-on product testing where possible, public pricing and policy documents, third-party reviews from BBB, Trustpilot, Google, and G2, and employee feedback from sites like Glassdoor and Indeed. We update reviews on a rolling cadence and flag the next review date so readers know how fresh the analysis is.
Last fact-checked August 29, 2026
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