Helcim
Payment Processor
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5 min read
TL;DR
Helcim provides a full suite of merchant services encompassing in-person, online, mobile, and virtual payment processing. In addition to basic credit and debit card processing, Helcim features proprietary card readers, an integrated payments platform, ACH/EFT transfers, payment links, QR code payments, and online invoicing — all accessible through one account. The platform includes POS software for in-person sales, online invoicing, a virtual terminal for phone and mail orders, recurring payments for subscriptions, and the ability to build an online checkout and storefront. Helcim has also invested significantly in its developer stack, offering a robust API, webhooks, HelcimPay.js for embedded checkout, and a Smart Terminal API that enables third-party platforms to embed Helcim's processing directly into their own systems.
The company's defining strength is its pricing model. Helcim charges interchange plus 0.4% + 8¢ per in-person transaction and interchange plus 0.5% + 25¢ per online transaction, with automatic volume discounts for higher-processing merchants — and there is no monthly fee, setup fee, PCI compliance fee, or cancellation fee. This combination is genuinely rare. Most interchange-plus processors either require monthly subscriptions (Stax) or charge additional fees for PCI compliance, statements, or gateways. Helcim bundles virtually everything into the per-transaction cost. The automatic volume discount mechanism is also standout — merchants don't need to negotiate lower rates as they grow.
The primary weakness is that Helcim does not offer same-day funding. Deposits are available within two business days, and no same-day deposit option is available. The hardware lineup is also limited: Helcim sells a card reader and a handheld terminal, but no full countertop POS systems with dual-screen customer-facing displays, which can be limiting for busy brick-and-mortar retailers. Additionally, Helcim does not work with high-risk businesses, and some merchants report account holds or closures tied to risk policy compliance.
About
Helcim is a Calgary-based payment processing company that offers genuinely transparent interchange-plus pricing with no monthly fees, no hidden charges, and a comprehensive suite of free payment tools.
Products & Services
No products or services information available.
Platform Ratings
Aggregated Trust Score
Based on 1,550 reviews across 4 rating platforms
3.8
out of 5
Overall Rating
Better Business Bureau
18 reviews
Reviewer Notes
Positive reviews praise fast setup, fair rates, and good customer support. Negative reviews describe instances of funds being held during risk reviews, lack of communication around account closures, and equipment return difficulties.
Google Reviews
601 reviews
Reviewer Notes
Positive reviews note pricing savings, easy onboarding, and good customer service; negative reviews often relate to account holds or closures.
Trustpilot
912 reviews
Reviewer Notes
Positive reviews frequently mention individual support reps by name, praising onboarding assistance, transparent pricing, and the platform's ease of use. Negative reviews cite unexpected account closures, funds held, and the feeling that decisions are made without adequate explanation.
G2
19 reviews
Processing Rates
Online Transactions
Card-not-present, e-commerce, and online payments
Interchange + 0.5% + $0.25 per transaction
Per transaction
In-Person Transactions
Card-present retail and point-of-sale transactions
Interchange + 0.4% + $0.08 per transaction
Per transaction
Keyed Transactions
Manually entered card-not-present transactions
Interchange + 0.5% + $0.25
Per transaction
International Transactions
Cross-border and foreign currency transactions
Not publicly specified
Per transaction
Fees
Monthly Fee
$0
Recurring monthly account fee
Setup Fee
$0
One-time account setup and onboarding fee
PCI Compliance Fee
$0
Annual PCI DSS compliance and security fee
Statement Fee
$0
Monthly account statement and reporting fee
Chargeback Fee
$15 per chargeback — refunded if merchant wins dispute
Per-incident chargeback dispute fee
Early Termination Fee
$0
Fee for canceling before contract end
Payouts
Standard Payout Time
Two business days
Regular deposit schedule to your bank account
Expedited Payout Time
Not available
Faster deposit option (may have additional fees)
Minimum Payout Amount
Not publicly specified
Minimum balance required before payout
Contract Terms
Contract Length
Required commitment period
No long-term contracts
Security & Compliance
PCI Compliance
Payment Card Industry Data Security Standard compliance level
Full PCI compliance — AES-256 encryption for all sensitive merchant and cardholder data
Fraud Prevention
Fraud detection and prevention tools
Risk review processes; KYC/KYB compliance; AML policies; account holds for flagged transactions
Data Encryption
Encryption standards for data at rest and in transit
AES-256 encryption
Tokenization
Supported
Replace sensitive card data with secure tokens
Accepted Payment Types
Credit & Debit Cards
Visa
Mastercard
American Express
Discover
Interac (Canada)
Digital Wallets
Apple Pay
Google Pay
Bank Transfers
ACH
EFT
Alternative Payment Methods
Payment Links
QR Code Payments
Tap-to-Pay on iPhone
Integrations
E-commerce Platforms
Compatible shopping cart and online store platforms
WooCommerceFoxy
2 integrations available
Accounting Software
Sync transactions with your accounting tools
QuickBooks OnlineXero
2 integrations available
Other Integrations
Additional third-party integrations and tools
Helcim Payment Extension connects to hundreds of web-based platforms across various industries; developer API supports custom integrations
1 integration available
Special Features
Subscription Management
Manage recurring subscriptions and billing cycles
Supported
Invoicing
Create and send professional invoices
Supported
Marketplace Tools
Multi-vendor marketplace functionality
Supported
Virtual Terminal
Accept payments manually via web interface
Supported
Recurring Billing
Automated recurring payment processing
Supported
Multi-Currency Support
Accept and process multiple currencies
Supported
Reviewer Notes
Multi-Currency support for the United States and Canada only
Employee Reviews & Sales Practices
3.5/5
Overall Employee Rating
Based on 126 employee reviews
Summary
Positive employee feedback highlights a great culture, responsive leadership, collaborative teammates, a strong startup spirit, transparent communication, and a hybrid work schedule. Negative feedback cites the fast pace of change, high expectations, and some concerns about micromanagement and job security as the company scales.
Support & Contact
877-643-5246
Available through the website support portal
Not supported
Support Types
Quality Assessment
Helcim's customer support is one of its most-praised attributes, consistently rated highly across review platforms. The team is in-house (not outsourced), and reviewers frequently name specific representatives by name, indicating personalized service.
Helcim Pricing Calculator
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Effective Rate
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Number of Transactions200