
Qualpay
ISOQualpay is a San Mateo, California payments company that sells a merchant account and its own payment gateway as a single product, so one account covers online checkout, a virtual terminal, recurring billing, invoicing and text-to-pay, ACH and in-person terminals, with one set of reports running from authorisation to deposit. It was incorporated in October 2013, launched its platform in 2014 and was founded by payments-industry veterans, and its leadership team comes largely from BA Merchant Services and Merchant e-Solutions; Craig Gass has been chief executive since at least 2015. It is a registered ISO of its sponsor bank, which is now Pinnacle Bank, a Tennessee bank, doing business as Synovus Bank: Synovus took a 60% stake and three of five board seats on 1 June 2023, Synovus combined with Pinnacle Financial Partners on 1 January 2026, and Synovus Bank merged into Pinnacle Bank the next day; Pinnacle's filings still list the 60% holding as of March 2026. The merchant agreement is signed by Qualpay, the bank and the merchant, and runs for three years with an early-termination fee equal to your average monthly Qualpay fees multiplied by the months left, with a $150 minimum. Qualpay publishes no rates at all as of September 2026; pricing is quoted after a free statement audit it calls the Savings Challenge. Qualpay says card payments take two to three days to fund. In recent years Qualpay has concentrated on propane and heating-oil dealers, waste haulers, utilities, nonprofits and B2B sellers, and it says its energy-sector volume passed $1 billion in the first quarter of 2025. The main blemish on its record is a 2020 Federal Trade Commission settlement over payment processing for the MOBE business-coaching scheme, which permanently bars it from processing for business-coaching and money-making-method sellers, permanently requires it to screen and monitor its riskier card-not-present clients, and imposes 15 years of compliance reporting and recordkeeping.
Payout
2–3 business days for card batches
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